At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and efficiency in operations.
- Company: Join Forkway, a leading UK provider of materials handling solutions.
- Benefits: Enjoy competitive salary, career progression, pension scheme, and employee perks.
- Other info: Great opportunities for personal development in a collaborative environment.
- Why this job: Make a real impact by driving team performance and enhancing customer relationships.
- Qualifications: Strong communication skills and IT proficiency required.
The predicted salary is between 30000 - 40000 £ per year.
The Opportunity: Service Controller – Team Leader
Contract: Permanent
Location: Cannock
Forkway is a leading UK provider of materials handling solutions, with a team of around 100 employees operating from three specialist Handling Centres and a nationwide network of strategic service locations. We pride ourselves on delivering high-quality service and building long-term partnerships with our customers.
As a Service Controller – Team Leader you will be expected to take responsibility for the daily productivity and efficiency of the Service Team Controllers. You will produce the daily, weekly, and monthly reports for your region; support with any customer care issues prioritising VORs, high-cost repairs and revenue generation and highlight any discrepancies in engineer time management (NP/OT & Repair times).
The Impact you will have:
- Champion and promote all aspects of SHEQ, ensuring full compliance with relevant health and safety initiatives, policies, and procedures.
- Maintain clear, professional, and proactive communication with customers, consistently delivering a high standard of service and engagement.
- Support the Engineering Management Team in achieving and exceeding operational targets, driving performance across all service activities.
- Lead forward planning and resource allocation to ensure continuous service coverage during periods of absence, training, and annual leave.
- Oversee and coordinate engineers' workloads, ensuring all maintenance activities and Vehicle Off Road (VOR) jobs are completed in line with contractual obligations and company KPIs.
- Monitor and manage Work in Progress (WIP), planned maintenance (PMs), and defects, ensuring all tasks are completed within agreed timescales and performance standards.
- Collaborate effectively with internal departments, taking ownership and accountability to resolve issues promptly while maintaining exceptional customer service.
- Strategically schedule engineers' daily activities to maximise efficiency, minimise downtime, and optimise travel and productivity.
- Manage participation in the on-call rota, ensuring appropriate coverage for evenings and weekends in line with business requirements.
- Drive team performance to meet and exceed daily and monthly SLAs and KPIs, identifying areas for improvement and implementing corrective actions.
- Build and maintain strong customer relationships by understanding client needs, managing expectations, and resolving queries or disputes in a timely and professional manner.
- Support the onboarding, coaching, and continuous development of team members, fostering a high-performing, engaged, and collaborative team environment.
What will help you to excel in this role:
- Strong communication skills, with the ability to engage effectively at all levels of the organisation.
- Demonstrable IT proficiency across a range of systems and tools.
- Ability to work both independently and collaboratively as part of a team.
- Commercially aware, with a strong attention to detail and a focus on accuracy.
- Highly organised, with excellent time management skills and the ability to prioritise workloads effectively.
What you can expect from us:
- Competitive, negotiable base salary
- Excellent opportunities for career progression and professional development
- Contributory pension scheme with employer contributions of up to 6%
- Profit share bonus linked to overall business performance
- Paycare healthcare and eyecare scheme
- Access to a range of high street discounts and employee perks
What's next:
If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch. Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review. If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met.
Service Controller Team Leader in Dewsbury employer: Briggs Equipment
Forkway is an exceptional employer located in Cannock, offering a dynamic work environment where employees are encouraged to grow and develop their skills. With a strong focus on team collaboration and customer satisfaction, we provide competitive salaries, a contributory pension scheme, and numerous opportunities for career progression. Our commitment to employee well-being is reflected in our healthcare schemes and profit-sharing bonuses, making Forkway a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller Team Leader in Dewsbury
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Briggs Equipment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Briggs Equipment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Briggs Equipment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Controller Team Leader in Dewsbury
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Briggs Equipment:This is your chance to really connect with the team at Briggs Equipment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Briggs Equipment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Briggs Equipment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Briggs Equipment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Briggs Equipment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
