The Opportunity: Field Service Engineer
Contract: Permanent
Location: Dewsbury
Forkway is one of the UK's leading materials handling solutions providers, employing around 100 people across three Handling Centres and a network of strategically located service centres nationwide.
As a Field Service Engineer , you will be responsible for the proactive maintenance, repair, and servicing of HYG equipment and other associated products across both customer and company-owned fleets. The role focuses on maximising equipment uptime and operational availability by diagnosing faults, identifying root causes, and delivering safe, effective, and cost-efficient repairs. You will ensure all equipment remains reliable and compliant, minimising downtime and supporting customers with a high standard of technical service.
The Impact you will have:
Attend customer sites to assess equipment issues, determine the scope of work required, and agree repair priorities with the customer while ensuring all health, safety, and environmental procedures are followed.
Maintain regular communication with both the customer and service controller throughout the repair process, providing clear updates on progress, expected completion timescales, and any associated costs.
Diagnose faults efficiently, identify root causes of breakdowns, and source the correct parts in the most cost-effective manner. Utilise all available technical resources, including manufacturer information and specialist technical support teams, where necessary.
Carry out maintenance, repairs, and inspections in line with engineering best practice, company standards, and manufacturer specifications to ensure the highest quality of workmanship.
Conduct thorough quality checks on completed work, ensuring equipment is fully operational, safe, and fit for purpose before returning it to the customer.
Identify additional repair, maintenance, or service opportunities and communicate these clearly to customers, helping to maximise equipment reliability while supporting business revenue growth.
Accurately complete all job cards, inspection reports, and service documentation, ensuring records are up to date and all required customer approvals and signatures are obtained.
Deliv...
Field Service Engineer in Dewsbury employer: Briggs Equipment
Briggs Equipment is an excellent employer, offering a dynamic work environment in Maidenhead where innovation and teamwork thrive. Employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while working on cutting-edge materials handling solutions. With a strong commitment to safety and compliance, the company fosters a culture of support and collaboration, making it a rewarding place for Field Service Engineers to build their careers.
