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- Tasks: Support the AMS Team and deliver a world-class customer experience.
- Company: Briggs Equipment is a top provider of asset management solutions in the UK and Ireland.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Join a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Strong computer skills and excellent communication abilities are essential.
- Other info: Don't worry if you don't meet every requirement; we encourage all to apply!
The predicted salary is between 25500 - 25500 £ per year.
The Opportunity: Customer Service Advisor
Contract: Permanent
Location: Cannock, Briggs Equipment, Orbital 5
Salary: £25,500 per year (40 hours)
The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland.
If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.
The Impact you will have:
- Actively participate & support the AMS Team to ensure tasks are adhered to daily / weekly / monthly using CI tools & Methodology & Briggs Standard Operating Processes
- Prioritise and support all service-related elements of activity within the team
- Take ownership to deliver an efficient world class, end to end customer experience whilst managing the customers' expectations at all times and to ensure business targets are achieved.
- Maintain effective communication with both internal and external customers keeping them informed and managing their expectations at all times.
What will help you to excel in this role:
- Strong skills in computer literacy and an understanding of the Microsoft Office package; specifically Excel, Access, Outlook and Word
- Excellent communication and organisational skills
- Excellent people skills
Customer Service Advisor employer: Briggs Equipment
Contact Detail:
Briggs Equipment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the Briggs Equipment Group and their services. Understanding their asset management and maintenance solutions will help you demonstrate your knowledge during the interview, showing that you're genuinely interested in the company.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Outlook. Being able to showcase your proficiency in these tools can set you apart, as they are essential for effective communication and organisation in this role.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you managed customer expectations or resolved issues effectively, as these stories will highlight your suitability for the role.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews or discussions with friends. Being articulate and confident in your responses will help you make a strong impression during the actual interview process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed customer expectations in previous roles and how you can contribute to delivering a world-class customer experience.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Briggs Equipment
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from past experiences where you successfully managed customer expectations or resolved issues.
✨Familiarise Yourself with the Company
Research Briggs Equipment and understand their services and values. This will not only help you answer questions more effectively but also show your genuine interest in the company and the role.
✨Highlight Your Computer Literacy
Since strong computer skills are essential for this role, be ready to discuss your proficiency with Microsoft Office, especially Excel and Outlook. You might even want to mention specific tasks you've accomplished using these tools.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service situations. Think of scenarios where you had to prioritise tasks or manage difficult customers, and be ready to explain your thought process and actions.
