At a Glance
- Tasks: Manage contracts, ensure safety compliance, and build strong customer relationships.
- Company: Briggs Equipment Group, a leader in asset management solutions.
- Benefits: Negotiable salary, 25 days holiday, pension scheme, and health perks.
- Other info: Opportunities for career growth and a dynamic work environment.
- Why this job: Make a real impact by driving customer satisfaction and improving business efficiency.
- Qualifications: Experience in contract management and strong customer service skills required.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity: Contract Manager
Contract: Permanent
Location: National
The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.
The Impact you will have:
- Identify and address safety concerns for Briggs and customers, promptly escalating issues to relevant personnel for resolution.
- Ensure compliance with LOLER and PUWER obligations, recommending VOR status for overdue equipment.
- Uphold "Safety First" values and adopt the best practices to mitigate risks for Briggs, customers, and third parties.
- Act as the primary contract manager for customers in your area, also covering local sites.
- Organize, document, and circulate action-oriented review minutes within three working days.
- Build and maintain strong, long-term relationships with customers and internal departments for business continuity.
- Analyze NPS scores to identify and address areas for improvement and implement solutions.
- Track contract performance and profitability through tools like BE Portal, Power BI, and CPO.
- Identify and recover additional contractual costs, such as damage or excess hours, and propose resolutions.
- Identify and share potential growth opportunities with relevant stakeholders.
- Collaborate with credit control, service teams, and stakeholders to support debt recovery efforts.
- Identify process enhancements to improve business efficiency and ease of collaboration.
- Drive internal teams to deliver top-tier customer service, striving for satisfaction and excellence.
What will help you to excel in this role:
- Ideal candidate will have demonstrable experience in contract management.
- Ability to judge and adapt to change of deadlines or workload to meet the needs of the customer and our business.
- Demonstrable customer service skills (both internal and external) and the ability to present.
- Significant evidence of strong IT skills (Excel, Word, PowerPoint) and internal systems or equivalent (if relevant).
- Strong IT skills, telephone etiquette.
- Well organised, structured and motivated.
- Communication skills (interact with all levels within an organisation).
- Demonstrable knowledge of MHE and various contract types.
What you can expect from us:
- Negotiable base salary.
- Future development and career opportunities.
- 25 days holiday with an option to buy an additional 3 (over a 12 month period).
- Contributory pension scheme with employer contributions up to 6%.
- Profitshare bonus based on business performance.
- Paycare and eyecare health scheme.
- High street discounts.
What's next:
If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch. Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review. If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met.
Contract Manager in Cannock employer: Briggs Equipment
Briggs Equipment is an excellent employer that values its employees by offering a supportive work culture and flexible hybrid working options in Lisburn. With a focus on professional development, employees have ample opportunities for growth and advancement within the finance team, making it a rewarding place to build a career while contributing to meaningful process improvements.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in Cannock
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values, especially around safety and customer service, so you can show how you align with their mission during your chat.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience in contract management and how you've tackled challenges in the past. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Briggs Group.
We think you need these skills to ace Contract Manager in Cannock
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Contract Manager role. Highlight your contract management experience and any relevant IT skills, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled challenges in contract management and customer service.
Showcase Your Communication Skills:Since communication is crucial for this position, ensure your application is clear and well-structured. This will give us a taste of how you interact with others, which is super important for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Briggs Equipment
✨Know Your Contracts
Make sure you brush up on your contract management knowledge. Understand the different types of contracts and be ready to discuss how you've successfully managed them in the past. This will show that you're not just familiar with the role, but that you can hit the ground running.
✨Safety First Mindset
Since safety is a key value for the company, be prepared to talk about how you've identified and addressed safety concerns in previous roles. Share specific examples where you escalated issues effectively and ensured compliance with safety regulations.
✨Data-Driven Decisions
Familiarise yourself with tools like Power BI and any relevant internal systems. Be ready to discuss how you've used data to track performance and profitability in your past roles. This will demonstrate your analytical skills and ability to drive improvements.
✨Build Relationships
Highlight your customer service skills and your experience in building long-term relationships. Prepare to share examples of how you've collaborated with various stakeholders to enhance business efficiency and customer satisfaction.
