At a Glance
- Tasks: Support the service centre team with invoicing, call handling, and data management.
- Company: Join Briggs Equipment Group, a leader in asset management solutions.
- Benefits: Enjoy a competitive salary, pension scheme, health benefits, and career growth opportunities.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Be part of a supportive team and make a real impact in customer service.
- Qualifications: GCSE education and experience in customer service roles are essential.
The predicted salary is between 30000 - 40000 £ per year.
Opportunity: Service Centre Administrator
Contract: Permanent
Location: Lisburn
Hours: working Monday to Friday
Briggs Equipment Group is a market leader in asset management and maintenance solutions, operating across the UK and Ireland. As part of our continued growth, we are looking for a Service Centre Administrator to join our supportive service centre team based in Lisburn.
The purpose of this role is to maintain the support link with the field engineering teams to ensure cohesive smooth running of the Service Centre and work in close association with Service Centre staff on all aspects of invoicing, call handling and timesheet consolidation.
Key responsibilities:
- Maintain the accuracy and integrity of the system (Protean).
- Process reports and record accurate data and follow up action where necessary.
- Answer colleagues and customers' email requests in the shared inboxes.
- Input data to enable job closure in a timely and accurate manner.
- Provide and continuously develop timely management information and reports for business use.
- Collate engineer timesheets.
- Process engineer quick quotes for manager assessment.
- Maintain up-to-date employee holiday records and the engineer holiday portal.
- Support to the final stages of invoicing.
- Support the Service Centre team with customer calls management.
- Maintain close support links with the mobile service team.
- Develop and maintain a filing system (hard and soft copy).
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
What will help you to excel in this role:
- Education at GCSE or equivalent level.
- Substantial experience in a similar customer service-based role.
- Computer literate, understanding the Microsoft Office package specifically Excel, Access, Outlook and Word.
- Good communication skills to interact with both internal and external customers.
- The ability to work as part of a team.
- Have a good working knowledge of computer systems.
What you can expect from us:
- Competitive base salary.
- Future development and career opportunities.
- Contributory pension scheme with employer contributions up to 6%.
- Profit share bonus based on business performance.
- Paycare and eyecare health scheme.
- High street discounts.
What's next:
If you are interested in joining The Briggs Group, then please click on the apply now button and a member of the team will be in touch. Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review. If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment Team, and inform them prior to attending so we can ensure these are met.
Service Centre Administrator in Belfast employer: Briggs Equipment
Briggs Equipment Group is an exceptional employer, offering a supportive work environment in Lisburn where teamwork and collaboration are at the forefront. Employees benefit from competitive salaries, a contributory pension scheme, and opportunities for career development, all while enjoying perks like high street discounts and health schemes. Join us to be part of a growing company that values your contributions and fosters your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Administrator in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at Briggs Equipment Group on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. We recommend role-playing with a friend to get comfortable with your answers and showcase your skills effectively.
✨Tip Number 3
Show off your tech skills! Since the role involves using systems like Protean and Microsoft Office, be ready to discuss your experience with these tools. Maybe even bring examples of how you've used them in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Centre Administrator in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure to customise your CV for the Service Centre Administrator role. Highlight your relevant experience in customer service and any specific skills that match the job description, like your proficiency with Microsoft Office.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your enthusiasm for the role and how your background aligns with what we’re looking for.
Show Off Your Communication Skills:Since this role involves interacting with both colleagues and customers, make sure to showcase your communication skills in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Briggs Equipment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Centre Administrator role. Familiarise yourself with the key responsibilities like invoicing, call handling, and data management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Brush Up on Your Tech Skills
Since the job requires a good working knowledge of computer systems, especially Microsoft Office, take some time to practice using Excel, Access, Outlook, and Word. Be ready to discuss how you've used these tools in previous roles, as this will demonstrate your capability to handle the administrative tasks effectively.
✨Prepare for Customer Interaction Scenarios
Given the customer service aspect of the role, think about past experiences where you've successfully handled customer queries or complaints. Prepare a couple of examples to share during the interview, highlighting your communication skills and ability to work as part of a team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support provided to new employees, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
