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- Tasks: Diagnose and solve complex machinery faults while training and supporting fellow engineers.
- Company: Neckar Forklifts, a leader in materials handling with over 50 years of experience.
- Benefits: 25 days holiday, pension scheme, profit share, health schemes, and high street discounts.
- Why this job: Join a dynamic team and make a real impact on engineering standards and customer service.
- Qualifications: Expertise in machinery diagnostics and strong communication skills are essential.
- Other info: Opportunities for career growth and a positive work culture focused on safety and development.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity: Specialist Technician / Master Contract: Permanent Location: Maidenhead / Berkshire
With over 50 years materials handling experience to call upon, Neckar Forklifts understand how to lift, store and move goods. From forklift sales, hire, driver training, all makes service, parts, fleet management and warehouse planning, we provide total solutions.
The Impact you will have:
- To provide assistance across the CST in fault finding and diagnosis of more complicated machine faults with the ultimate objective of improving 1st time fix performance.
- Capable of providing expert diagnosis and engineering support on complicated MHE and ESE faults.
- To train, develop and coach engineers in the CST in order to raise the standard of MHE and ESE problem diagnosis and the service delivered to the customer.
- To set a clear benchmark for the rest of the engineering team to aspire to in order that the technical standards are set high and the appropriate development is available to enable others to achieve.
- To assist the Field Technical Support Engineer where required and to take over their duties during holiday periods.
- To deal with telephone enquiries from engineers to support the diagnosis of the likely cause of MHE and ESE problems using specialised equipment and/or equipment manufacturers and/or parts supply specialists in order to provide a timely solution.
- To support the identification of parts required to carry out repairs.
- To assist in the creation of an internal database to identify trends of reported ongoing faults and proposed solutions.
- To comply with the company Health and Safety "no tolerance" rules and comply with all aspects of the law as a minimum.
- To play an active part in championing a positive environmental and health and safety culture at all times with demonstrable skills and knowledge of these important matters to fellow colleagues, customers and suppliers.
What will help you to excel in this role:
- Expert knowledge and experience of relevant equipment on customer’s sites.
- Proven track record in complex problem solving and fault diagnosis.
- Comprehensive knowledge in the use of site or vehicle based diagnosis tools and equipment essential.
- Communications skills are essential from a training delivery, customer service and internal coordination perspective.
- IT literate.
What you can expect from us:
- Future development and career opportunities.
- 25 days holiday plus the option to buy an additional 3 days over a 12 month period.
- Contributory pension scheme with employer contributions up to 6%.
- Profitshare bonus based on business performance.
- Paycare and eyecare health scheme.
- High street discounts.
What’s next:
If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch. Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review. If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met.
Specialist Technician in White Waltham employer: Briggs Equipment Ltd
Contact Detail:
Briggs Equipment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Technician in White Waltham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, practice common questions, and think about how your skills match what they need. Show them you’re not just another candidate, but the right fit for their team.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows you’re genuinely interested and professional.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Neckar Forklifts.
We think you need these skills to ace Specialist Technician in White Waltham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Specialist Technician role. Highlight your relevant experience and skills that match the job description, especially in fault diagnosis and problem-solving.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of your past experiences that demonstrate your expertise in MHE and ESE, and how you can contribute to our team.
Showcase Your Communication Skills: Since communication is key in this role, make sure to highlight your ability to train and support others. Use clear and concise language in your application to reflect your strong communication skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and for you to stay updated on your application status!
How to prepare for a job interview at Briggs Equipment Ltd
✨Know Your Equipment
Make sure you brush up on your knowledge of the specific materials handling equipment and engineering support tools mentioned in the job description. Familiarise yourself with common faults and their solutions, as well as any diagnostic tools you might be expected to use.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully diagnosed and resolved complex issues. Be ready to discuss your thought process and the steps you took to reach a solution, as this will demonstrate your expertise and ability to improve first-time fix performance.
✨Communicate Effectively
Since communication skills are essential for this role, practice explaining technical concepts in simple terms. You might be asked to train or coach others, so think about how you can convey information clearly and effectively during the interview.
✨Emphasise Safety and Compliance
Familiarise yourself with health and safety regulations relevant to the industry. Be prepared to discuss how you prioritise safety in your work and how you can contribute to fostering a positive health and safety culture within the team.