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For Companies At a Glance
- Tasks: Manage contracts, ensure safety compliance, and build strong customer relationships.
- Company: Briggs Equipment Group, a leader in asset management solutions.
- Benefits: Negotiable salary, 25 days holiday, pension scheme, and profit share.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in contract management and strong customer service skills required.
- Other info: Opportunities for future development and high street discounts available.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity: Contract Manager
Contract: Permanent
Location: National
The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland.
The Impact you will have:
- Identify and address safety concerns for Briggs and customers, promptly escalating issues to relevant personnel for resolution.
- Ensure compliance with LOLER and PUWER obligations, recommending VOR status for overdue equipment.
- Uphold "Safety First" values and adopt the best practices to mitigate risks for Briggs, customers, and third parties.
- Act as the primary contract manager for customers in your area, also covering local sites.
- Organize, document, and circulate action-oriented review minutes within three working days.
- Build and maintain strong, long-term relationships with customers and internal departments for business continuity.
- Analyze NPS scores to identify and address areas for improvement and implement solutions.
- Track contract performance and profitability through tools like BE Portal, Power BI, and CPO.
- Identify and recover additional contractual costs, such as damage or excess hours, and propose resolutions.
- Identify and share potential growth opportunities with relevant stakeholders.
- Collaborate with credit control, service teams, and stakeholders to support debt recovery efforts.
- Identify process enhancements to improve business efficiency and ease of collaboration.
- Drive internal teams to deliver top-tier customer service, striving for satisfaction and excellence.
What will help you to excel in this role:
- Ideal candidate will have demonstrable experience in contract management.
- Ability to judge and adapt to change of deadlines or workload to meet the needs of the customer and our business.
- Demonstrable customer service skills (both internal and external) and the ability to present.
- Significant evidence of strong IT skills (Excel, Word, PowerPoint) and internal systems or equivalent (if relevant).
- Strong IT skills, telephone etiquette.
- Well organised, structured and motivated.
- Communication skills (interact with all levels within an organisation).
- Demonstrable knowledge of MHE and various contract types.
What you can expect from us:
- Negotiable base salary.
- Future development and career opportunities.
- 25 days holiday with an option to buy an additional 3 (over a 12 month period).
- Contributory pension scheme with employer contributions up to 6%.
- Profitshare bonus based on business performance.
- Paycare and eyecare health scheme.
- High street discounts.
What’s next:
If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch. Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review. If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met.
Contract Manager in Walsall employer: Briggs Equipment Ltd
Contact Detail:
Briggs Equipment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager in Walsall
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values, especially around safety and customer service, so you can show how you align with their mission during your chat.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in contract management makes you the perfect fit. Highlight your skills in customer service and IT, as these are key for the role.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you’re unsure about meeting every requirement, we encourage you to throw your hat in the ring. You might just surprise yourself!
We think you need these skills to ace Contract Manager in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contract Manager role. Highlight your contract management experience and customer service skills, as these are key for us at Briggs Equipment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've tackled challenges in contract management and built strong relationships with customers.
Show Off Your IT Skills: Since strong IT skills are essential, don’t forget to mention your proficiency in tools like Excel, PowerPoint, and any internal systems you’ve used. We want to see how tech-savvy you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Briggs Equipment Ltd
✨Know Your Contracts
Familiarise yourself with different types of contracts and their management. Be ready to discuss your previous experiences in contract management, especially how you've handled compliance and safety concerns. This will show that you understand the role and can hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've built strong relationships with customers and internal teams. Highlight any specific instances where your communication skills made a difference in resolving issues or improving service delivery. This is key for a role that emphasises customer satisfaction.
✨Be Data Savvy
Brush up on your IT skills, particularly with tools like Excel and Power BI. Be prepared to discuss how you've used data to track performance and profitability in past roles. Showing that you can analyse NPS scores and implement improvements will set you apart.
✨Demonstrate Adaptability
Think of examples where you've successfully adapted to changing deadlines or workloads. The ability to pivot and manage priorities effectively is crucial in this role, so be ready to share how you've navigated such challenges in the past.
