At a Glance
- Tasks: Diagnose and solve complex machinery faults while training and supporting fellow engineers.
- Company: Join Neckar Forklifts, a leader in materials handling with over 50 years of experience.
- Benefits: Enjoy 25 days holiday, a pension scheme, profit share, and health perks.
- Other info: Great career growth opportunities in a supportive and dynamic environment.
- Why this job: Make a real impact by improving service standards and developing your technical skills.
- Qualifications: Expertise in fault diagnosis and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Opportunity: Specialist Technician / Master
Contract: Permanent
Location: Maidenhead / Berkshire
With over 50 years materials handling experience to call upon, Neckar Forklifts understand how to lift, store and move goods. From forklift sales, hire, driver training, all makes service, parts, fleet management and warehouse planning, we provide total solutions. Neckar Forklifts has two convenient locations - a short distance from London's Heathrow Airport and in Castleford, West Yorkshire - serving the North of England and Scotland.
The Impact you will have:
- To provide assistance across the CST in fault finding and diagnosis of more complicated machine faults with the ultimate objective of improving 1st time fix performance.
- Capable of providing expert diagnosis and engineering support on complicated MHE and ESE faults.
- To train, develop and coach engineers in the CST in order to raise the standard of MHE and ESE problem diagnosis and the service delivered to the customer.
- To set a clear benchmark for the rest of the engineering team to aspire to in order that the technical standards are set high and the appropriate development is available to enable others to achieve.
- To assist the Field Technical Support Engineer where required and to take over their duties during holiday periods.
- To deal with telephone enquiries from engineers to support the diagnosis of the likely cause of MHE and ESE problems using specialised equipment and/or equipment manufacturers and/or parts supply specialists in order to provide a timely solution.
- To support the identification of parts required to carry out repairs.
- To assist in the creation of an internal database to identify trends of reported ongoing faults and proposed solutions.
- To comply with the company Health and Safety “no tolerance” rules and comply with all aspects of the law as a minimum.
- To play an active part in championing a positive environmental and health and safety culture at all times with demonstrable skills and knowledge of these important matters to fellow colleagues, customers and suppliers.
What will help you to excel in this role:
- Expert knowledge and experience of relevant equipment on customer's sites.
- Proven track record in complex problem solving and fault diagnosis.
- Comprehensive knowledge in the use of site or vehicle based diagnosis tools and equipment essential.
- Communications skills are essential from a training delivery, customer service and internal coordination perspective.
- IT literate.
What you can expect from us:
- Future development and career opportunities.
- 25 days holiday plus the option to buy an additional 3 days over a 12 month period.
- Contributory pension scheme with employer contributions up to 6%.
- Profitshare bonus based on business performance.
- Paycare and eyecare health scheme.
- High street discounts.
What's next
If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch. Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review. If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met.
Technician specialist employer: Briggs Equipment Ltd
At Neckar Forklifts, we pride ourselves on being an exceptional employer, offering a supportive work culture that fosters professional growth and development. Located in Maidenhead, just a stone's throw from Heathrow Airport, we provide our employees with ample opportunities for career advancement, alongside competitive benefits such as a contributory pension scheme, generous holiday allowance, and health schemes. Join us to be part of a dedicated team that values expertise and innovation in materials handling solutions.
