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For Companies At a Glance
- Tasks: Visit customer sites to assess and resolve equipment issues efficiently.
- Company: Briggs Equipment Group, a leader in asset management solutions.
- Benefits: Competitive salary, overtime pay, vehicle for personal use, and health schemes.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Technical qualifications and experience in hydraulic, mechanical, or electrical fields.
- Other info: Great career growth opportunities and a supportive work environment.
The Opportunity: Field Service Engineer
Contract: Permanent
Location: Northampton
The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland.
The Impact you will have:
- Attending customer locations to determine the likely scope of the work required, assessing and agreeing with the end user his/her work priorities, ensuring safe working practices are adhered to.
- Liaising with controller and customer on the range of expected work providing clarity and understanding by all parties the likely timescales and associated costs are understood.
- Identifying the root cause of a breakdown in a timely manner and ensuring the correct parts are obtained in the most cost-effective way.
- Ensuring all work complies with engineering standards and, as relevant, Briggs/manufacturer specification/tolerances.
- Carrying out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer.
- Identifying any further work required on a machine and ensuring the customer is made aware of the fact, especially where a cost to the customer is to be incurred.
- Completing all related job and service documentation correctly, with necessary signatures/documents obtained from the customer.
What will help you to excel in this role:
- Relevant technical qualification
- Previous experience within a similar role
- Good understanding of hydraulic, mechanical and electrical principles
- The ability to work independently and under pressure
- The ability to manage and prioritise workload
- Understanding customer needs
What you can expect from us:
- A base salary up to £36,934 pa based on a 40 hour working week
- Overtime is payable at x1.5 Monday – Saturday and x2 on Sunday
- Vehicle is available for private use if desired (tax to be paid)
- Future development and career opportunities
- Contributory pension scheme with employer contributions up to 6%
- Profitshare bonus based on business performance
- Paycare and eyecare health scheme
- High street discounts
What’s next:
If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch. Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review. If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met.
Field Service Engineer in Northampton employer: Briggs Equipment Ltd
Contact Detail:
Briggs Equipment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. Practise common interview questions and think of examples from your experience that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you're a great fit.
✨Tip Number 4
Don’t hesitate to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Even if you don’t tick every box, we encourage you to throw your hat in the ring!
We think you need these skills to ace Field Service Engineer in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight any relevant technical qualifications and previous experience in similar positions to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled challenges in the past, especially those related to customer needs and technical issues.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to identify root causes of breakdowns and how you’ve effectively communicated with customers about work priorities and costs. We love candidates who can think on their feet!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Briggs Equipment.
How to prepare for a job interview at Briggs Equipment Ltd
✨Know Your Technical Stuff
Make sure you brush up on your technical qualifications and relevant experience. Be ready to discuss hydraulic, mechanical, and electrical principles in detail. The interviewer will likely ask you to explain how you've applied these skills in past roles.
✨Understand Customer Needs
Since this role involves liaising with customers, it’s crucial to demonstrate your understanding of customer needs. Think of examples where you’ve successfully managed customer expectations or resolved issues. This shows you can prioritise their needs while delivering quality service.
✨Showcase Problem-Solving Skills
Prepare to discuss specific instances where you identified the root cause of a breakdown and how you resolved it. Highlight your ability to work independently under pressure and how you’ve used available resources effectively, including collaboration with technical teams.
✨Be Ready for Practical Scenarios
Expect scenario-based questions that assess your decision-making and prioritisation skills. Practice articulating how you would handle various situations, such as managing workload during peak times or ensuring compliance with engineering standards.
