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- Tasks: As a Field Service Engineer, you'll assess customer needs and ensure equipment is safe and operational.
- Company: Join Briggs Equipment Group, a top provider of asset management solutions in the UK and Ireland.
- Benefits: Enjoy a competitive salary, overtime pay, vehicle use, pension contributions, and health schemes.
- Why this job: This role offers hands-on experience, career growth, and the chance to make a real impact.
- Qualifications: You need relevant technical qualifications and experience in hydraulic, mechanical, and electrical principles.
- Other info: Don't worry if you don't meet all criteria; we encourage everyone to apply!
The predicted salary is between 29000 - 41000 £ per year.
The Opportunity: Field Service Engineer
Contract: Permanent
Location: Wrexham
The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don\’t feel like you meet all of the role criteria outlined below please don\’t let that discourage you from applying.
The Impact you will have:
- Attending customer locations to determine the likely scope of the work required, assessing and agreeing with the end user his/her work priorities, ensuring safe working practices are adhered to.
- Both at outset and as work progresses, liaise with controller and customer on the range of expected work providing clarity and understanding by all parties the likely timescales and associated costs are understood.
- Identifying the root cause of a breakdown in a timely manner and ensure the correct parts are obtained in the most cost-effective way. Use any available resources to achieve this, including when required the Briggs Technical team
- Ensuring all work complies with engineering standards and, as relevant, Briggs/manufacturer specification/tolerances.
- Carrying out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer.
- Identifying any further work required on a machine and ensure the customer is made aware of the fact, especially where a cost to the customer is to be incurred. The engineer should ensure that they maximise and potential revenue for equipment that has been damaged.
- Completing all related job and service documentation is correctly, with necessary signatures/documents obtained from the customer.
What will help you to excel in this role:
- Relevant technical qualification
- Previous experience within a similar role
- Good understanding of hydraulic, mechanical and electrical principals
- The ability to work independently and under pressure
- The ability to manage and prioritise workload
- Understanding customer needs
What you can expect from us:
- 40 hour working week
- Overtime is payable at x1.5 Monday – Saturday and x2 on Sunday
- 25 days holiday with the ability to buy an extra 3 days
- Vehicle is available for private use if desired (tax to be paid)
- Future development and career opportunities
- Contributory pension scheme with employer contributions up to 6%
- Profitshare bonus based on business performance
- Paycare and eyecare health scheme
- High street discounts
What\’s next
- If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch
- Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
- If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met
Field Service Engineer employer: Briggs Equipment Ltd
Contact Detail:
Briggs Equipment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific equipment and technologies used by Briggs Equipment. Understanding their products and services will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous experiences in similar roles, particularly focusing on how you've handled breakdowns and repairs. Be ready to share specific examples that highlight your problem-solving skills and technical knowledge.
✨Tip Number 3
Showcase your ability to work independently and under pressure by providing examples of past situations where you successfully managed your workload. This will reassure the hiring team of your capability to thrive in a field service environment.
✨Tip Number 4
Demonstrate your understanding of customer needs by preparing to discuss how you've previously interacted with clients. Highlight your communication skills and how you ensured customer satisfaction in your past roles.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical qualifications and previous experience in similar roles. Emphasise your understanding of hydraulic, mechanical, and electrical principles, as well as your ability to work independently under pressure.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer position at Briggs Equipment Group. Mention specific examples from your past work that demonstrate your ability to assess customer needs and manage workloads effectively.
Showcase Problem-Solving Skills: In your application, provide examples of how you've identified root causes of breakdowns and ensured timely solutions. Highlight any experiences where you maximised revenue through effective communication with customers regarding necessary repairs.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves compliance with engineering standards.
How to prepare for a job interview at Briggs Equipment Ltd
✨Showcase Your Technical Knowledge
As a Field Service Engineer, it's crucial to demonstrate your understanding of hydraulic, mechanical, and electrical principles. Be prepared to discuss specific examples from your previous experience that highlight your technical qualifications and problem-solving skills.
✨Emphasise Customer Understanding
This role requires a strong focus on customer needs. During the interview, share instances where you successfully identified and addressed customer requirements, ensuring their satisfaction while managing expectations regarding timelines and costs.
✨Demonstrate Your Ability to Work Independently
Field Service Engineers often work alone and under pressure. Highlight your ability to manage and prioritise your workload effectively. Discuss how you've handled challenging situations in the past, showcasing your independence and decision-making skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your practical skills and decision-making abilities. Prepare for scenario-based questions where you might need to identify the root cause of a breakdown or explain how you would handle a specific customer situation. This will show your analytical thinking and technical expertise.