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For Companies At a Glance
- Tasks: Manage contracts, ensure safety compliance, and build strong customer relationships.
- Company: Briggs Equipment Group, a leader in asset management solutions.
- Benefits: Negotiable salary, company car, bonus, pension scheme, and health perks.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in contract management and strong customer service skills.
- Other info: Opportunities for future development and high street discounts.
The predicted salary is between 28800 - 48000 £ per year.
The Opportunity: Contract Manager
Contract: Permanent
Location: Lancaster / North West England
The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don\’t feel like you meet all of the role criteria outlined below please don\’t let that discourage you from applying.
The Impact you will have:
- Identify and address safety concerns for Briggs and customers, promptly escalating issues to relevant personnel for resolution.
- Ensure compliance with LOLER and PUWER obligations, recommending VOR status for overdue equipment.
- Uphold \”Safety First\” values and adopts the best practices to mitigate risks for Briggs, customers, and third parties.
- Act as the primary contract manager for customers in your area, also covering local sites. • Organize, document, and circulate action-oriented review minutes within three working days.
- Build and maintain strong, long-term relationships with customers and internal departments for business continuity.
- Analyze NPS scores to identify and address areas for improvement and implement solutions.
- Track contract performance and profitability through tools like BE Portal, Power BI, and CPO.
- Identify and recover additional contractual costs, such as damage or excess hours, and propose resolutions.
- Identify and share potential growth opportunities with relevant stakeholders.
- Collaborate with credit control, service teams, and stakeholders to support debt recovery efforts.
- Identify process enhancements to improve business efficiency and ease of collaboration. Drive internal teams to deliver top-tier customer service, striving for satisfaction and excellence.
What will help you to excel in this role:
- Demonstrable experience in contract management
- Ability to judge and adapt to change of deadlines or workload to meet the needs of the customer and our business.
- Demonstrable an understanding of industry regulations, restrictions, and laws, and ensures Engineering Team adheres to all regulations.
- Customer service skills (both internal and external) and the ability to present.
- Strong IT skills, telephone etiquette
- Well organised, structured and motivated
- Communication skills (interact with all levels within an organisation)
- Demonstrable knowledge of MHE and various contract types
What you can expect from us:
- Negotiable base salary, compnay car and bonus
- Future development and career opportunities
- Contributory pension scheme with employer contributions up to 6%
- Profitshare bonus based on business performance
- Paycare and eyecare health scheme
- High street discounts
What\’s next
- If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch
- Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
- If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met
Contract Manager in Lancaster employer: Briggs Equipment Ltd
Contact Detail:
Briggs Equipment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager in Lancaster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to safety and customer service, as these are key for the Contract Manager role. Tailor your answers to show how you align with their mission and can contribute to their success.
✨Tip Number 3
Practice your communication skills! Whether it's through mock interviews or casual chats with friends, being able to articulate your experience and ideas clearly will set you apart. Remember, strong communication is crucial for building relationships in this role.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t meet every single requirement, we encourage you to throw your hat in the ring. Your unique experiences could be just what we’re looking for, so go for it!
We think you need these skills to ace Contract Manager in Lancaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contract Manager role. Highlight your contract management experience and any relevant industry knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've tackled challenges in contract management and how you can contribute to our 'Safety First' values.
Showcase Your Customer Service Skills: Since building strong relationships is key, don’t forget to mention your customer service experience. We love candidates who can demonstrate their ability to connect with both internal teams and clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Briggs Equipment Ltd
✨Know Your Contracts
Make sure you brush up on your contract management knowledge. Understand the different types of contracts and regulations like LOLER and PUWER. Being able to discuss these confidently will show that you're serious about the role.
✨Safety First Mindset
Since safety is a big deal for this position, be prepared to talk about how you've handled safety concerns in the past. Think of specific examples where you identified issues and escalated them effectively.
✨Build Relationships
This role involves maintaining strong relationships with customers and internal teams. Have some examples ready of how you've successfully built rapport in previous roles. It’ll demonstrate your customer service skills and ability to collaborate.
✨Data-Driven Decisions
Familiarise yourself with tools like Power BI and BE Portal. Be ready to discuss how you've used data to track performance or improve processes in the past. Showing that you can leverage data will set you apart from other candidates.
