Job Title: Commercial Van Hire Controller Department: Short Term Hire Reporting To: Short term hire Manager Briggs Equipment Group is a leading provider of material handling, powdered access, plant and specialist rental equipment offering new and used sales, short and long-term hire, engineering services, training and asset management. Job Purpose To manage the day-to-day operation of a commercial van hire fleet, ensuring the efficient allocation, utilisation and return of vehicles while delivering excellent customer service.
The role involves coordinating hire bookings, supporting customers throughout the hire cycle, managing vehicle availability, and accurately processing customer recharges for damage, fuel, excess mileage, repairs, fines, and other applicable costs. This role combines commercial van hire administration, customer support, fleet coordination, and customer recharge management to ensure a smooth and profitable rental operation whilst maintaining excellent customer satisfaction.
Key Responsibilities
Vehicle & Fleet Management Manage commercial vehicle hire reservations from enquiry through to vehicle return. Monitor fleet availability and maximise vehicle utilisation. Coordinate vehicle deliveries, collections, and exchanges. Ensure vehicles are prepared, roadworthy, compliant, and available for hire. Maintain accurate hire records and fleet management systems. Liaise with workshop and transport teams regarding vehicle maintenance schedules and repair requirements.
Customer Support Act as the primary point of contact for customers throughout the hire period. Respond promptly to customer enquiries via telephone, email, and in person. Provide professional advice on vehicle availability, contract terms, and hire products. Resolve customer issues and complaints efficiently whilst maintaining positive customer relationships. Support customers with documentation, contract amendments, extensions, and vehicle exchanges.
Customer Recharges & Administration Review vehicle off-hire inspections and identify rechargeable costs. Process customer recharges for: Vehicle damage Fuel shortages Excess mileage Cleaning charges Traffic violations and parking fines Repairs and recovery costs where applicable Prepare and issue supporting documentation and invoices for customer recharges. Investigate and resolve customer recharge disputes in a professional and timely manner. Ensure all recharge activity complies with company policies and contractual agreements.
Financial & Compliance Duties Produce accurate rental agreements, invoices, and supporting documentation. Monitor outstanding hire and recharge invoices and assist with debt collection processes where required. Ensure compliance with company procedures, health and safety requirements, and industry regulations. Maintain accurate audit trails and customer records. Skills & Experience Previous experience within vehicle hire, transport, fleet management, customer service, or logistics.
Strong customer service and relationship management skills. Experience processing invoices, customer charges, or financial administration. Excellent organisational and time management abilities. Competent in Microsoft Office, particularly Excel and Outlook. Strong attention to detail and accuracy. Ability to work effectively under pressure and manage multiple priorities. Personal Qualities Customer-focused with a professional and positive attitude.
Strong communication and interpersonal skills. Problem-solving mindset with the ability to handle customer disputes tactfully. Team player with the ability to work independently. Reliable, organised, and commercially aware.
Desirable
Knowledge of commercial vehicle hire operations. Experience using rental management systems. Understanding of fleet compliance and transport regulations. Full UK driving licence. What's next? If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met
Commercial Van Hire Controller employer: Briggs Equipment Ltd
Revived Equipment, part of the Briggs Equipment Group, is an exceptional employer located in East Kilbride, Scotland, offering a dynamic work environment that fosters innovation and collaboration. Employees benefit from competitive salaries, comprehensive training programmes, and ample opportunities for career advancement within a supportive culture that values teamwork and personal growth. Join us to be part of a leading provider in the industry, where your contributions are recognised and rewarded.
