At a Glance
- Tasks: Manage contracts, ensure safety compliance, and build strong customer relationships.
- Company: Briggs Equipment Group, a leader in asset management solutions.
- Benefits: Negotiable salary, 25 days holiday, pension scheme, and profit share.
- Why this job: Make a real impact by driving customer satisfaction and improving business efficiency.
- Qualifications: Experience in contract management and strong customer service skills required.
- Other info: Opportunities for career growth and development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity: Contract Manager
Contract: Permanent
Location: National
The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland.
The Impact you will have:
- Identify and address safety concerns for Briggs and customers, promptly escalating issues to relevant personnel for resolution.
- Ensure compliance with LOLER and PUWER obligations, recommending VOR status for overdue equipment.
- Uphold "Safety First" values and adopt the best practices to mitigate risks for Briggs, customers, and third parties.
- Act as the primary contract manager for customers in your area, also covering local sites.
- Organize, document, and circulate action-oriented review minutes within three working days.
- Build and maintain strong, long-term relationships with customers and internal departments for business continuity.
- Analyze NPS scores to identify and address areas for improvement and implement solutions.
- Track contract performance and profitability through tools like BE Portal, Power BI, and CPO.
- Identify and recover additional contractual costs, such as damage or excess hours, and propose resolutions.
- Identify and share potential growth opportunities with relevant stakeholders.
- Collaborate with credit control, service teams, and stakeholders to support debt recovery efforts.
- Identify process enhancements to improve business efficiency and ease of collaboration.
- Drive internal teams to deliver top-tier customer service, striving for satisfaction and excellence.
What will help you to excel in this role:
- Ideal candidate will have demonstrable experience in contract management.
- Ability to judge and adapt to change of deadlines or workload to meet the needs of the customer and our business.
- Demonstrable customer service skills (both internal and external) and the ability to present.
- Significant evidence of strong IT skills (Excel, Word, PowerPoint) and internal systems or equivalent (if relevant).
- Strong IT skills, telephone etiquette.
- Well organised, structured and motivated.
- Communication skills (interact with all levels within an organisation).
- Demonstrable knowledge of MHE and various contract types.
What you can expect from us:
- Negotiable base salary.
- Future development and career opportunities.
- 25 days holiday with an option to buy an additional 3 (over a 12 month period).
- Contributory pension scheme with employer contributions up to 6%.
- Profitshare bonus based on business performance.
- Paycare and eyecare health scheme.
- High street discounts.
What's next:
If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch. Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review. If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met.
Contract Manager in Cannock employer: Briggs Equipment Ltd
Contact Detail:
Briggs Equipment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager in Cannock
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a job opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values, especially around safety and customer service, so you can show how you align with them during your chat.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in contract management makes you the perfect fit. Keep it concise and focus on how you can add value to their team.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you’re unsure about meeting every requirement, we encourage you to throw your hat in the ring. You might just surprise yourself!
We think you need these skills to ace Contract Manager in Cannock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contract Manager role. Highlight your contract management experience and any relevant IT skills, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've tackled challenges in contract management and built strong relationships with customers.
Showcase Your Customer Service Skills: Since customer service is crucial for us, make sure to include examples of how you've excelled in this area. Whether it's resolving issues or enhancing customer satisfaction, we want to see your strengths!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Briggs Equipment Ltd
✨Know Your Contracts
Before the interview, brush up on your knowledge of different contract types and management practices. Be ready to discuss your experience with contract compliance, especially regarding LOLER and PUWER obligations, as this will show you understand the industry's safety standards.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service abilities. Think about times when you've built strong relationships or resolved conflicts. This is crucial for a Contract Manager role, so be ready to demonstrate how you can maintain long-term partnerships with clients.
✨Be Data Savvy
Familiarise yourself with tools like Power BI and Excel, as they are essential for tracking contract performance. During the interview, mention any specific instances where you've used data analysis to improve contract profitability or identify growth opportunities.
✨Communicate Effectively
Practice your communication skills, as you'll need to interact with various stakeholders. Prepare to discuss how you would document and circulate action-oriented review minutes, ensuring clarity and follow-up. Good communication can set you apart from other candidates.