At a Glance
- Tasks: Deliver exceptional service by maintaining and repairing equipment on-site.
- Company: Join Gwynedd Forklifts, the leading material handling company in Wales.
- Benefits: Enjoy competitive pay, overtime, a company vehicle, and 25 days' annual leave.
- Other info: Great opportunities for career growth and development in a supportive environment.
- Why this job: Make a real impact by ensuring customer equipment runs smoothly and efficiently.
- Qualifications: Technical qualification and experience in hydraulic, mechanical, or electrical systems.
The Opportunity: Field Service Engineer
Contract: Permanent
Location: Oswestry
Established in 1986 to sell, hire, service and repair forklift trucks to the North Wales region and now growing to a multi-site operation with bases in Conwy, North Wales and Oswestry in Shropshire; Gwynedd Forklifts are the biggest material handling and powered access company in Wales. Gwynedd Forklifts has been acquired by The Briggs Equipment Group who are a leading provider of asset management and maintenance solutions across the UK and Ireland.
If you don't feel like you meet all of the role criteria outlined below, please don't let that discourage you from applying.
As a Field Service Engineer, you will be responsible for delivering exceptional service to our customers through the maintenance, servicing and repair of both customer and Gwynedd-owned equipment. Working on-site, you will assess equipment performance, diagnose faults, carry out repairs, and ensure assets are returned to service quickly, safely and efficiently. Through your engineering expertise and customer-focused approach, you will help maximise equipment uptime and support the continued success of our customers' operations.
The Impact you will have:
- Attending customer locations to determine the likely scope of the work required, assessing and agreeing with the end user his/her work priorities, ensuring safe working practices are adhered to.
- Both at outset and as work progresses, liaise with controller and customer on the range of expected work providing clarity and understanding by all parties the likely timescales and associated costs are understood.
- Identifying the root cause of a breakdown in a timely manner and ensure the correct parts are obtained in the most cost-effective way. Use any available resources to achieve this, including when required the Briggs Technical team.
- Ensuring all work complies with engineering standards and, as relevant, Briggs/manufacturer specification/tolerances.
- Carrying out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer.
- Identifying any further work required on a machine and ensure the customer is made aware of the fact, especially where a cost to the customer is to be incurred. The engineer should ensure that they maximise any potential revenue for equipment that has been damaged.
- Completing all related job and service documentation correctly, with necessary signatures/documents obtained from the customer.
What will help you to excel in this role:
- Relevant technical qualification
- Previous experience within a similar role
- Good understanding of hydraulic, mechanical and electrical principles
- The ability to work independently and under pressure
- The ability to manage and prioritise workload
- Understanding customer needs
What you can expect from us:
- Overtime paid at x1.5 Monday–Saturday and x2 on Sundays.
- Company vehicle available for private use (subject to applicable tax).
- Opportunities for future development and career progression.
- Contributory pension scheme with employer contributions.
- 25 days' annual leave
- Paycare and eyecare health schemes
What's next
If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch. Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review. If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met.
Field Service Engineer in Bangor employer: Briggs Equipment Ltd
Revived Equipment, part of the Briggs Equipment Group, is an exceptional employer located in East Kilbride, Scotland, offering a dynamic work environment that fosters innovation and collaboration. Employees benefit from competitive salaries, comprehensive training programmes, and ample opportunities for career advancement within a supportive culture that values teamwork and personal growth. Join us to be part of a leading provider in the industry, where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Bangor
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Briggs Equipment Ltd as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Briggs Equipment Ltd and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Briggs Equipment Ltd’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer in Bangor
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Briggs Equipment Ltd, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Briggs Equipment Ltd, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Briggs Equipment Ltd.
How to prepare for a job interview at Briggs Equipment Ltd
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Briggs Equipment Ltd offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Briggs Equipment Ltd but also helps you get a feel for whether you’d thrive in that environment.
