Connected Services Senior Administrator in Kent

Brigade Electronics, established in 1976, is a trusted, multi-award-winning global market leader developing innovative vehicle safety systems for commercial vehicles and mobile machinery. Our cutting-edge solutions prevent collisions and save lives. Our company culture is defined by ACTION, and these values are at its core: We are Aspirational, We are Customer Centric, We are One Team, We Innovate, We Own It, Now. These values serve as guiding principles that shape the culture and behaviour of the organisation, encompassing integrity, innovation, teamwork, customer focus, and a commitment to excellence.

The UK Connected Services Senior Administrator is responsible for leading a team delivering high-quality administration support and operational excellence across connected products and digital services. The role ensures customers receive timely, effective assistance while maintaining service performance, driving continuous improvement, and supporting the delivery of connected technology initiatives.

The successful candidate will combine strong people leadership with operational management, customer focus, and a solid understanding of systems and connected platforms, digital services, and service delivery processes.

Person Specification

• Experienced in Customer Services, using systems.
• Knowledge of Microsoft Business Central and Excel systems and processes.
• Strong verbal and written communication skills for effective interaction.
• Decision-making skills, especially in high-pressure situations.
• Flexibility to adapt to changing circumstances and priorities.
• Strong organisational and multitasking abilities to manage multiple priorities effectively.
• Attention to detail in planning, execution, and follow-through.
• Proven track record of achieving and exceeding goals and objectives.
• Proactive, enthusiastic, and driven.
• Flexibility to work beyond normal business hours when required.

Skills & Experience

• Essential:
• Previous experience leading a customer operations, technical support, or connected services team.
• Strong understanding of connected services, IoT platforms, digital products, or telematics environments.
• Excellent communication and stakeholder management skills.
• Proven ability to manage performance and coach teams effectively.
• Experience working with CRM, ticketing, or service management platforms.
• Strong analytical and problem-solving skills.
• Ability to manage priorities in a fast-paced operational environment.

Management

• Ability to convey complex ideas clearly and concisely.
• Capacity to analyse situations, consider alternatives, and make timely decisions.
• Proven track record of resolving challenges and improving processes.
• Experience in building, developing, and managing high-performing teams.
• Capability to think strategically and contribute to the development and execution of organisational objectives.
• Understanding of long-term goals and the ability to align day-to-day activities with the overall strategy.
• Skills in managing and resolving conflicts within the team or between team members.
• Commitment to driving performance and delivering measurable results.
• Awareness of one's emotions and the ability to navigate interpersonal relationships with empathy.
• Skill in understanding and managing the emotions of oneself and others.

Desirable

• Experience within automotive, mobility, telecommunications, SaaS, or technology sectors.
• Knowledge of ITIL or service management frameworks.
• Experience with incident management and root cause analysis.
• Understanding of APIs, connectivity ecosystems, or cloud-based platforms.
• Project or change management experience.
• 5 GCSEs Grade C or Higher.
• Professional Customer Services Training.