At a Glance
- Tasks: Provide top-notch technical support and customer service for innovative vehicle safety systems.
- Company: Join Brigade, a global leader in vehicle safety technology with a vibrant culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities for training and career advancement.
- Why this job: Make a real difference by helping customers and contributing to life-saving technology.
- Qualifications: Technical knowledge in automotive or IT, plus excellent customer service skills.
The predicted salary is between 30000 - 40000 € per year.
The company Brigade is a trusted, multi-award-winning global market leader developing innovative vehicle safety systems for commercial vehicles and mobile machinery. Our cutting-edge solutions prevent collisions and save lives. Our company culture is defined by ACTION, and these values are at its core: We are Aspirational, We are Customer Centric, We are One Team, We Innovate, We Own It, Now. These values serve as guiding principles that shape the culture and behaviour of the organisation, encompassing integrity, innovation, teamwork, customer focus, and a commitment to excellence.
Purpose of the Role: We are offering an opportunity for an individual who has excellent customer service skills and technical knowledge to join as the Technical Support Specialist. This will be a hybrid role within the Programmes & Product Support department, where you will be the first point of contact for customers to provide technical support, product knowledge, and manage customer queries supported by the technical data, the Lead Technical Support Specialist, and our Engineering departments. You will be expected to provide exceptional customer support for all our products, software, and services. This role will encompass all elements of technical support from pre-sales assistance through to aftersales troubleshooting, over the phone, via email, and through web-based tools.
Key Responsibilities:
- First responder for incoming & outgoing calls on the Technical Helpline number, emails, and any future communication mediums for technical support and advice.
- Providing exceptional customer service.
- Logging of call details on the company’s system.
- 1st and 2nd line technical support.
- Pre-sales technical support.
- Troubleshooting customer technical issues, including in-house equipment testing to replicate customer field issues.
- Support the LTSS on training programmes for internal and external customers.
- Support the LTSS with technical support material and future developments.
- Build strong relationships with customers and colleagues.
- Support the goals and objectives of the Programmes and Product Support department.
- Owning the creation of Tech Tips with support from the LTSS.
- Owning Tech Tips translations for subs and distributors.
- Logging detailed descriptions of issues customers report in the company’s new Ticketing system.
- Participating in internal meetings with or on behalf of the LTSS.
- Providing technical support for overseas distributors via tech inbox.
- Participation as a member of the Hub Club working group.
- Delivering product training sessions to both CSE & Export CSE departments.
Person Specification:
- Qualifications or training in technical services preferably within the automotive industry.
- GCSEs or NVQ level 3 with a technical emphasis on electrical/electronic/automotive.
- Professional IT qualifications.
- Experience in a customer support role with a technical focus.
- Must demonstrate a proficient level of DC circuit knowledge.
- Able to demonstrate strong co-ordination skills.
- Methodical approach to fault finding and problem solving.
- Strong verbal and written communication skills for effective interaction.
- Decision-making skills, especially in high-pressure situations.
- Flexibility to adapt to changing circumstances and priorities.
- Strong organisational and multitasking abilities to manage multiple priorities effectively.
- Attention to detail in planning, execution, and follow-through.
- Proven track record of achieving and exceeding goals and objectives.
- Proactive, enthusiastic, and driven.
- Flexibility to work beyond normal business hours when required.
Technical Support Specialist in Dartford employer: Brigade Electronics Group
Brigade is an exceptional employer that prioritises innovation and teamwork, making it a fantastic place for a Technical Support Specialist to thrive. With a strong commitment to employee growth, Brigade offers hybrid working opportunities, comprehensive training programmes, and a culture defined by its core values of integrity and customer focus. Join us in our mission to enhance vehicle safety while enjoying a supportive work environment that encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Dartford
✨Tip Number 1
Get to know the company inside out! Research Brigade's products and values so you can speak their language during interviews. Show them you're not just another candidate, but someone who genuinely cares about their mission to save lives with innovative vehicle safety systems.
✨Tip Number 2
Practice your technical knowledge! Brush up on your DC circuit skills and be ready to discuss how you've tackled technical issues in the past. This will help you stand out as a candidate who can hit the ground running in the Technical Support Specialist role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Prepare for those tricky interview questions! Think about scenarios where you've demonstrated exceptional customer service or problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you embody Brigade's values.
We think you need these skills to ace Technical Support Specialist in Dartford
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical knowledge and experience in your application. We want to see how you can bring your expertise to the table, especially in areas like DC circuits and troubleshooting.
Customer Service is Key:Since this role is all about providing exceptional customer support, share examples of how you've gone above and beyond for customers in the past. We love a good story about teamwork and customer focus!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect our values at Brigade. Show us how you embody being aspirational, innovative, and customer-centric.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Brigade Electronics Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around DC circuits and automotive systems. Be prepared to discuss specific examples of troubleshooting you've done in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer support, think of instances where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your customer-centric approach.
✨Familiarise Yourself with Brigade's Values
Brigade values teamwork, innovation, and integrity. Make sure you understand these principles and think of ways you've embodied them in your previous roles. This will help you align your answers with their company culture.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how success is measured. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
