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- Tasks: Support and deliver innovative connected services for vehicle safety systems.
- Company: Join Brigade Electronics, a global leader in vehicle safety technology.
- Benefits: Competitive salary, health benefits, fitness membership, and 25 days holiday.
- Other info: Be part of a culture that values creativity, collaboration, and innovation.
- Why this job: Make a real impact on road safety while developing your skills in a dynamic environment.
- Qualifications: Strong troubleshooting skills in cloud, IoT, and telematics; excellent communication and organisation.
The predicted salary is between 35000 - 45000 £ per year.
Brigade Electronics Group Plc is a trusted, multi-national, multi-award-winning global market leader developing innovative vehicle safety systems for commercial vehicles and mobile machinery. Our cutting-edge technologies help prevent collisions, protect vulnerable road users, and save lives worldwide. With operations across the UK, Europe, and North America, and a distribution network spanning over 80 countries, Brigade continues to invest in advanced Connected Services and IoT technologies to improve safety and efficiency across the transport sector.
This role supports both technical project delivery and operational support as Brigade’s Connected Services offering continues to scale across the UK, USA, Canada, and Europe. You will work collaboratively with engineering, product, IT, and customer-facing teams to deliver, support, and maintain connected fleet solutions, ensuring high levels of performance, reliability, and customer satisfaction.
Key Responsibilities- Technical Support & Issue Resolution
- Provide Level 1–2 support for Connected Services (cloud platforms, telematics devices, SIM tools, integrations).
- Troubleshoot hardware, firmware, connectivity, and platform issues.
- Manage triage workflows and ensure correct case routing.
- Project Support & Delivery
- Assist in planning, execution, and monitoring of Connected Services.
- Support rollouts, migrations, onboarding, and testing.
- Maintain documentation (workflows, processes, deployment playbooks).
- Systems Administration & Data Handling
- Manage device tools, SIM portals, and subscription databases.
- Maintain accurate usage and regional subscription data.
- Support KPI reporting for Connected Services and Halo.
- Cross-Functional Collaboration
- Work with engineering, product, customer service, and regional teams.
- Support coordination between UK & EU teams.
- Provide updates to stakeholders and internal meetings.
- Continuous Improvement
- Identify and improve support and operational workflows.
- Share insights with engineering and product teams.
- Strong troubleshooting skills in cloud, IoT, telematics, or connected devices.
- Understanding of networking, SIM connectivity, APIs, and cloud concepts.
- Experience supporting hardware and software in commercial environments.
- Excellent communication skills.
- Highly organised with strong multitasking ability.
- Experience with Azure and/or telematics platforms.
- Knowledge of SIM lifecycle management and M2M/IoT connectivity.
- Familiarity with Zendesk, CRM, or Jira.
- Exposure to project delivery or project management.
- Knowledge of Brigade products or similar vehicle safety systems.
- Competitive salary + Leadership team bonus
- Excellent growth & development opportunities
- Fitness Membership – up to £60/month
- Private Medical Health via Benenden Health + Virtual Medical Care (Help@Hand)
- Employee Assistance Program (EAP) & wellbeing support
- Pension – up to 5% matched
- Eyecare & Glasses Vouchers
- 4x Death in Service cover
- Corporate Charity Day Off
- Annual Flu Jab Voucher
- 25 days holiday, increasing with service
Join a company whose technology saves lives and helps make roads safer for everyone. At Brigade, our culture is defined by ACTION — we are Aspirational, Customer Centric, One Team, Innovative, and we Own It, Now. Join a team where creativity, collaboration, and innovation drive real-world impact.
Connected Services Project & Support Engineer in Darenth employer: Brigade Electronics Group Plc
Contact Detail:
Brigade Electronics Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Connected Services Project & Support Engineer in Darenth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with Brigade employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Brigade's products and services. Understand their mission to improve safety and efficiency in transport. This will help you show how your skills align with their goals during the interview.
✨Tip Number 3
Practice your troubleshooting skills! Since the role involves technical support, brush up on your knowledge of cloud platforms, telematics devices, and connectivity issues. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Brigade team.
We think you need these skills to ace Connected Services Project & Support Engineer in Darenth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Connected Services Project & Support Engineer role. Highlight your troubleshooting skills and experience with cloud platforms, IoT, and telematics devices. We want to see how your background aligns with our mission to improve safety and efficiency!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about vehicle safety systems and how your skills can contribute to Brigade's innovative projects. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: As this role involves cross-functional collaboration, it's essential to demonstrate your excellent communication skills. Whether in your CV or cover letter, give examples of how you've effectively worked with different teams to achieve common goals. We value teamwork at Brigade!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Brigade Electronics Group Plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud platforms, telematics devices, and IoT technologies. Be ready to discuss how these systems work and how you've used them in past roles. This will show that you're not just familiar with the concepts but can also apply them practically.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved technical issues in previous jobs. Think about times when you had to troubleshoot hardware or connectivity problems and be ready to explain your thought process. This will demonstrate your problem-solving abilities and technical expertise.
✨Highlight Your Collaborative Spirit
Since this role involves working with various teams, be prepared to talk about your experience in cross-functional collaboration. Share examples of how you've worked with engineering, product, or customer service teams to achieve a common goal. This will show that you can thrive in a team-oriented environment.
✨Be Organised and Ready to Multitask
The job requires strong organisational skills and the ability to manage multiple tasks. Bring examples of how you've successfully juggled different projects or responsibilities in the past. This will help convey that you can handle the demands of the role effectively.