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- Tasks: Support technical projects and deliver innovative connected fleet solutions.
- Company: Brigade Electronics, a global leader in vehicle safety systems.
- Benefits: Competitive salary, fitness membership, private medical care, and 25 days holiday.
- Other info: Dynamic culture focused on creativity, collaboration, and real-world impact.
- Why this job: Join a mission-driven team making roads safer with cutting-edge technology.
- Qualifications: Strong troubleshooting skills and experience in cloud or IoT environments.
The predicted salary is between 40000 - 50000 £ per year.
Brigade Electronics Group Plc is a trusted, multi-national, multi-award-winning global market leader developing innovative vehicle safety systems for commercial vehicles and mobile machinery. Our cutting-edge technologies help prevent collisions, protect vulnerable road users, and save lives worldwide. With operations across the UK, Europe, and North America, and a distribution network spanning over 80 countries, Brigade continues to invest in advanced Connected Services and IoT technologies to improve safety and efficiency across the transport sector.
This role supports both technical project delivery and operational support as Brigade’s Connected Services offering continues to scale across the UK, USA, Canada, and Europe. You will work collaboratively with engineering, product, IT, and customer-facing teams to deliver, support, and maintain connected fleet solutions, ensuring high levels of performance, reliability, and customer satisfaction.
Key Responsibilities- Technical Support & Issue Resolution
- Troubleshoot hardware, firmware, connectivity, and platform issues.
- Manage triage workflows and ensure correct case routing.
- Project Support & Delivery
- Assist in planning, execution, and monitoring of Connected Services.
- Support rollouts, migrations, onboarding, and testing.
- Manage device tools, SIM portals, and subscription databases.
- Maintain accurate usage and regional subscription data.
- Support KPI reporting for Connected Services and Halo.
- Cross-Functional Collaboration
- Work with engineering, product, customer service, and regional teams.
- Support coordination between UK & EU teams.
- Provide updates to stakeholders and internal meetings.
- Identify and improve support and operational workflows.
- Share insights with engineering and product teams.
- Strong troubleshooting skills in cloud, IoT, telematics, or connected devices.
- Understanding of networking, SIM connectivity, APIs, and cloud concepts.
- Experience supporting hardware and software in commercial environments.
- Highly organised with strong multitasking ability.
- Experience with Azure and/or telematics platforms.
- Knowledge of SIM lifecycle management and M2M/IoT connectivity.
- Familiarity with Zendesk, CRM, or Jira.
- Exposure to project delivery or project management.
- Knowledge of Brigade products or similar vehicle safety systems.
Competitive salary + Leadership team bonus
Fitness Membership – up to £60/month
Private Medical Health via Benenden Health + Virtual Medical Care (Help@Hand)
Employee Assistance Program (EAP) & wellbeing support
Pension – up to 5% matched
4x Death in Service cover
Corporate Charity Day Off
25 days holiday, increasing with service
Join a company whose technology saves lives and helps make roads safer for everyone. At Brigade, our culture is defined by ACTION — we are Aspirational, Customer Centric, One Team, Innovative, and we Own It, Now. Join a team where creativity, collaboration, and innovation drive real-world impact.
Connected Services Project & Support Engineer employer: Brigade Electronics Group Plc
Contact Detail:
Brigade Electronics Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Connected Services Project & Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with Brigade employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with IoT, telematics, or cloud tech, make sure to highlight that in conversations. Bring examples of how you've solved problems in the past to showcase your troubleshooting prowess.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to Brigade’s hiring team through our website and express your interest in the Connected Services Project & Support Engineer role. A little initiative goes a long way!
✨Tip Number 4
Prepare for interviews by understanding Brigade’s products and services. Familiarise yourself with their mission to improve safety and efficiency. This will help you align your answers with their values and show you’re genuinely interested in making an impact.
We think you need these skills to ace Connected Services Project & Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Connected Services Project & Support Engineer role. Highlight your troubleshooting skills, experience with IoT, and any relevant project management experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about vehicle safety systems and how your background aligns with Brigade's mission. Show us your personality and enthusiasm for the role!
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate to technical support, project delivery, and cross-functional collaboration. We want to see how you've tackled challenges in similar environments and what you learned from them.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Brigade Electronics Group Plc
✨Know Your Tech
Brush up on your knowledge of cloud, IoT, and telematics. Be ready to discuss how these technologies relate to Brigade's vehicle safety systems. Showing that you understand the technical aspects will impress the interviewers.
✨Showcase Your Troubleshooting Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Highlight your approach to troubleshooting hardware and software problems, especially in commercial environments, as this is crucial for the role.
✨Understand the Company Culture
Familiarise yourself with Brigade's values: Aspirational, Customer Centric, One Team, Innovative, and Own It, Now. Think of ways you can demonstrate these values during your interview to show you're a great fit for their team.
✨Prepare for Cross-Functional Collaboration
Since the role involves working with various teams, be ready to discuss your experience in cross-functional collaboration. Share specific examples of how you've worked with engineering, product, or customer service teams to achieve project goals.