At a Glance
- Tasks: Support technical project delivery and operational support for innovative vehicle safety systems.
- Company: Brigade Electronics, a global leader in vehicle safety technology.
- Benefits: Competitive salary, fitness membership, private medical care, and 25 days holiday.
- Other info: Dynamic work environment with opportunities for creativity and collaboration.
- Why this job: Join a mission-driven team making roads safer and saving lives worldwide.
- Qualifications: Strong troubleshooting skills in IoT, cloud, and telematics; experience with project delivery.
The predicted salary is between 40000 - 50000 £ per year.
Brigade Electronics Group Plc is a trusted, multi-national, multi-award-winning global market leader developing innovative vehicle safety systems for commercial vehicles and mobile machinery. Our cutting‑edge technologies help prevent collisions, protect vulnerable road users, and save lives worldwide. With operations across the UK, Europe, and North America, and a distribution network spanning over 80 countries, Brigade continues to invest in advanced Connected Services and IoT technologies to improve safety and efficiency across the transport sector.
As part of our continued growth, we are seeking a Connected Services Project & Support Engineer to join our team. This role supports both technical project delivery and operational support as Brigade’s Connected Services offering continues to scale across the UK, USA, Canada, and Europe. You will work collaboratively with engineering, product, IT, and customer‑facing teams to deliver, support, and maintain connected fleet solutions, ensuring high levels of performance, reliability, and customer satisfaction.
Key Responsibilities
- Technical Support & Issue Resolution
- Troubleshoot hardware, firmware, connectivity, and platform issues.
- Manage triage workflows and ensure correct case routing.
- Project Support & Delivery
- Assist in planning, execution, and monitoring of Connected Services.
- Support rollouts, migrations, onboarding, and testing.
- Manage device tools, SIM portals, and subscription databases.
- Maintain accurate usage and regional subscription data.
- Support KPI reporting for Connected Services and Halo.
- Cross-Functional Collaboration
- Work with engineering, product, customer service, and regional teams.
- Support coordination between UK & EU teams.
- Provide updates to stakeholders and internal meetings.
- Identify and improve support and operational workflows.
- Share insights with engineering and product teams.
About You
- Strong troubleshooting skills in cloud, IoT, telematics, or connected devices.
- Understanding of networking, SIM connectivity, APIs, and cloud concepts.
- Experience supporting hardware and software in commercial environments.
- Highly organised with strong multitasking ability.
- Experience with Azure and/or telematics platforms.
- Knowledge of SIM lifecycle management and M2M/IoT connectivity.
- Familiarity with Zendesk, CRM, or Jira.
- Exposure to project delivery or project management.
- Knowledge of Brigade products or similar vehicle safety systems.
Benefits
- Competitive salary + team bonus
- Fitness Membership – up to £60/month
- Private Medical Health via Benenden Health + Virtual Medical Care
- Employee Assistance Program (EAP) & wellbeing support
- Pension – up to 5% matched
- 4x Death in Service cover
- Corporate Charity Day Off
- 25 days holiday, increasing with service
Why Brigade?
Join a company whose technology saves lives and helps make roads safer for everyone. At Brigade, our culture is defined by ACTION — we are Aspirational, Customer Centric, One Team, Innovative, and we Own It, Now. Join a team where creativity, collaboration, and innovation drive real-world impact.
Connected Services Engineer: Project Delivery & Support employer: Brigade Electronics Group Plc
Brigade Electronics Group Plc is an exceptional employer, offering a dynamic work environment where innovation and collaboration are at the forefront of our mission to enhance vehicle safety. With competitive salaries, comprehensive benefits including private medical care and fitness memberships, and a culture that values creativity and teamwork, we empower our employees to grow and make a meaningful impact in the transport sector. Join us in our commitment to saving lives and improving road safety across the globe.
Contact Details:
Brigade Electronics Group Plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Connected Services Engineer: Project Delivery & Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with Brigade employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with IoT, telematics, or cloud technologies, make sure to highlight that in conversations. Share examples of how you've tackled similar challenges in past roles to demonstrate your value.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to Brigade’s hiring team through our website and express your interest in the Connected Services Engineer role. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by brushing up on Brigade’s products and services. Understand how our technology saves lives and improves safety. This knowledge will not only impress your interviewers but also show your genuine interest in the company.
We think you need these skills to ace Connected Services Engineer: Project Delivery & Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Connected Services Engineer role. Highlight your troubleshooting skills, project support experience, and any relevant tech knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about vehicle safety systems and how your background aligns with Brigade's mission. Keep it engaging and personal – we want to get to know you!
Showcase Your Technical Skills:Don’t forget to mention your experience with cloud technologies, IoT, and telematics. If you've worked with Azure or similar platforms, let us know! We love seeing candidates who can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at Brigade!
How to prepare for a job interview at Brigade Electronics Group Plc
✨Know Your Tech
Brush up on your knowledge of cloud, IoT, and telematics. Be ready to discuss how these technologies relate to the role and share any relevant experiences you've had troubleshooting similar systems.
✨Showcase Your Problem-Solving Skills
Prepare examples of past technical issues you've resolved, especially in commercial environments. Highlight your approach to troubleshooting and how you managed to keep customers satisfied during the process.
✨Understand Brigade's Mission
Familiarise yourself with Brigade Electronics and their commitment to vehicle safety. Being able to articulate how your skills align with their mission will show your genuine interest in the role and the company.
✨Collaboration is Key
Since this role involves working with various teams, think of examples where you've successfully collaborated across departments. Emphasise your communication skills and how you can contribute to a cohesive team environment.
