At a Glance
- Tasks: Support customer service and administration while gaining a recognised qualification.
- Company: Join Bridgnorth Town Council in a vibrant market town.
- Benefits: Earn while you learn with a competitive apprenticeship salary.
- Other info: Exciting opportunity for career growth in local government.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: GCSE Grade 4/C in English and Maths or willingness to achieve.
The predicted salary is between 23538 - 28768 £ per year.
Gain a recognised qualification while developing practical skills in customer service, administration, communications and community engagement.
About Us: Bridgnorth is an historic market town on the banks of the River Severn. The town currently has a population of 12,000 and acts as a centre for the rural area of eastern Shropshire. It has strong links with the nearby West Midlands conurbation and is a popular leisure destination. It is likely that there will be significant population growth in the wider area over the next decade.
We are looking for Customer Service / Administration/ Communications Apprentices to support the delivery of excellent customer service, communications and administrative support across the Town Council whilst undertaking a recognised apprenticeship programme.
Some main duties of the role include:
- Provide a friendly, professional and welcoming first point of contact for residents, visitors, councillors, community groups and partner organisations.
- Respond to enquiries received in person, by telephone, email, online and through social media, resolving them where possible or signposting/referring them appropriately.
- Assist in creating, updating and publishing content for the Council’s website, newsletters, social media platforms and other communication channels.
- Provide general administrative support, including filing, scanning, photocopying, document management, correspondence and maintaining records, databases and spreadsheets.
- Participate fully in the apprenticeship programme, including attending training, workshops and mentoring meetings as required.
- Comply with the Council’s Standing Orders, Financial Regulations, policies, procedures, health and safety requirements, data protection legislation and confidentiality obligations.
The successful candidate will have the following:
- GCSE Grade 4/C or above (or equivalent) in English and Mathematics, or willingness to achieve these as part of the apprenticeship.
- Eligible to undertake an apprenticeship programme.
- Interest in customer service, communications, administration or local government.
Closing date: 5pm, Wednesday 28th October 2026. If you are interested, we would love to hear from you, so please apply today!
Location: Bridgnorth
Salary: National Minimum Wage apprenticeship rate (as applicable)
Hours: 37 hours per week (including attendance at training and apprenticeship study time)
Reference: AGS691
Customer Service / Administration / Communications Apprentice in Bridgnorth employer: Bridgnorth Town Council
Bridgnorth Town Council offers a unique opportunity for apprentices to gain valuable experience in customer service, administration, and communications within a vibrant historic market town. With a commitment to employee growth through recognised qualifications and hands-on training, the Council fosters a supportive work culture that values community engagement and professional development. Working in Bridgnorth not only provides a chance to contribute to local governance but also allows you to be part of a growing community with strong connections to the West Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Administration / Communications Apprentice in Bridgnorth
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Bridgnorth Town Council.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Bridgnorth Town Council. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service / Administration / Communications Apprentice in Bridgnorth
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Bridgnorth Town Council.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Bridgnorth Town Council and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Bridgnorth Town Council
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Bridgnorth Town Council. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Bridgnorth Town Council will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
