Job Description
Apprenticeship Opportunities - Customer Service / Administration / Communications Apprentice
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Gain a recognised qualification while developing practical skills in customer service, administration, communications and community engagement.
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About Us:
\n Bridgnorth is an historic market town on the banks of the River Severn. The town currently has a population of 12,000 and acts as a centre for the rural area of eastern Shropshire.
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It has strong links with the nearby West Midlands conurbation and is a popular leisure destination. It is likely that there will be significant population growth in the wider area over the next decade.
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We are looking for Customer Service / Administration/ Communications Apprentices to support the delivery of excellent customer service, communications and administrative support across the Town Council whilst undertaking a recognised apprenticeship programme
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Some main duties of the role includes:
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- Provide a friendly, professional and welcoming first point of contact for residents, visitors, councillors, community groups and partner organisations.
- Respond to enquiries received in person, by telephone, email, online and through social media, resolving them where possible or signposting/referring them appropriately
- Assist in creating, updating and publishing content for the Council’s website, newsletters, social media platforms and other communication channels.
- Provide general administrative support, including filing, scanning, photocopying, document management, correspondence and maintaining records, databases and spreadsheets.
- Participate fully in the apprenticeship programme, including attending training, workshops and mentoring meetings as required.
- Comply with the Council’s Standing Orders, Financial Regulations, policies, procedures, health and safety requirements, data protection legislation and confidentiality obligations.
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The successful candidate will have the following:
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- GCSE Grade 4/C or above (or equivalent) in English and Mathematics, or willingness to achieve these as part of the apprenticeship.
- Eligible to undertake an apprenticeship programme.
- Interest in customer service, communications, administration or local government
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Closing date: 5pm, Wednesday 28th October 2026.
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If you are Interested? We would love to hear from you, so please apply today!
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Vacancy: Apprenticeship Opportunities - Customer Service / Administration / Communications Apprentice
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Location: Bridgnorth
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Salary: National Minimum Wage apprenticeship rate (as applicable)
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Hours: 37 hours per week (including attendance at training and apprenticeship study time
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Reference: AGS691
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Smart Hire are advertising on behalf of Bridgnorth Town Council.
Apprenticeship Opportunities - Customer Service / Administration / Communications Apprentice in Bridgnorth employer: Bridgnorth Town Council
Bridgnorth Town Council offers a unique opportunity for apprentices to gain valuable experience in customer service, administration, and communications within a vibrant historic market town. With a commitment to employee growth through recognised qualifications and hands-on training, the Council fosters a supportive work culture that values community engagement and professional development. Working in Bridgnorth not only provides a chance to contribute to local governance but also allows you to be part of a growing community with strong connections to the West Midlands.
