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- Tasks: Support landlords and tenants with property management and ensure excellent customer service.
- Company: Join Bridgfords, a top-rated employer in the UK property services sector.
- Benefits: Enjoy 23 days annual leave, birthday off, pension scheme, and discounts on various services.
- Why this job: Be part of a dynamic team with opportunities for career growth and transformation.
- Qualifications: Passionate about customer service, organised, and a confident communicator.
- Other info: Diverse and inclusive workplace encouraging applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to work for a company that is in The Times 26 best very big organisations to work for 2025? Bridgfords, part of Connells Group is looking for an enthusiastic and highly motivated Customer Service Professional to complement our Property Management Team within our Lettings Department in Manchester City Centre. As a Customer Service Administrator, you will provide property management and tenancy support services to branches, landlords and tenants.
What we can offer you as a Customer Service Administrator:
- Be part of the largest UK property services brand with bold transformation plans.
- Join a collaborative team.
- Pension scheme.
- 23 days annual leave, plus an additional day off for your birthday.
- Career progression towards management opportunities.
- Employee Assistance Programme.
- Discount schemes covering retail, entertainment, travel and health.
- Family Friendly Leave including enhanced maternity and paternity leave.
Key responsibilities of a Customer Service Administrator:
- Managing the effective resolution and disbursement of tenants’ security deposits, at the end of a tenancy.
- Arranging end-of-tenancy check‑out appointments and communicating appropriately.
- Cross‑checking original property inventories against check‑out reports, identifying tenant liabilities and preparing schedule of works.
- Negotiating with landlords and tenants to agree deductions, within legislative timescales.
- Identifying general maintenance or improvements to maintain the property in good order.
- Dealing promptly and courteously to communication with landlords, tenants, contractors, and internal partners.
- Providing a first‑class service to maximise customer retention.
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved.
Skills and Experience required to be successful as a Customer Service Administrator:
- Passionate about delivering excellent customer service.
- Highly organised with strong attention to detail.
- A confident communicator, both written and verbal.
- Able to work effectively under pressure and meet deadlines.
Equal opportunities: Bridgfords is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Property Manager in Manchester employer: Bridgfords
Contact Detail:
Bridgfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field. Attend local events or join online groups where you can meet people who work at companies like Bridgfords. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with Bridgfords' values and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Customer Service Administrator, you'll need to be a confident communicator. Role-play common interview questions with a friend or family member to get comfortable expressing your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Bridgfords team. So, get your application in and let’s make it happen!
We think you need these skills to ace Property Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering excellent customer service in your application. We want to see how you can bring that passion to our Property Management Team!
Be Organised and Detail-Oriented: Since the role requires strong organisational skills and attention to detail, give examples in your application that showcase these traits. We love candidates who can keep things running smoothly!
Communicate Clearly: As a confident communicator, both written and verbal, your application should reflect this. Use clear and concise language to convey your thoughts, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Bridgfords!
How to prepare for a job interview at Bridgfords
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Property Manager. Familiarise yourself with tenant rights, security deposit regulations, and property maintenance processes. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you resolved conflicts or improved customer satisfaction, as these stories will resonate well with the interviewers.
✨Practice Your Communication
As a confident communicator, you'll need to articulate your thoughts clearly. Practice answering common interview questions out loud, focusing on your tone and clarity. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by bringing a well-prepared portfolio to the interview. Include your CV, references, and any relevant certifications. Also, be ready to discuss how you manage your time and keep track of multiple tasks, as this is crucial in property management.