At a Glance
- Tasks: Provide exceptional customer service and support guests in a luxurious spa environment.
- Company: Join a leading hospitality brand known for its commitment to quality and guest satisfaction.
- Benefits: Enjoy flexible hours, employee discounts, and opportunities for professional development.
- Other info: Training provided to help you excel in your role and enhance your skills.
- Why this job: Be part of a vibrant team that values collaboration and personal growth while making guests feel special.
- Qualifications: No prior experience required; just bring your passion for wellness and a friendly attitude!
The predicted salary is between 24000 - 36000 £ per year.
Bridgewood Manor Hotel and Spa
Located in Chatham, Kent, Bridgewood Manor Hotel and Spa offers a tranquil environment with elegantly furnished rooms, a contemporary restaurant, six function rooms, a spa, heated indoor pool, sauna, steam room and fully equipped fitness centre.
Therapist – Role Overview
- Deliver a full range of body and facial treatments to the highest professional standard, tailored to each individual guest.
- Conduct thorough pre‑treatment consultations, ensuring all health conditions, contraindications and preferences are identified and respected.
- Create a consistently calm, welcoming and personalised environment from the moment the guest arrives to the moment they leave.
- Maintain treatment rooms to the highest standard of cleanliness, presentation and hygiene at all times.
- Confidently recommend and retail spa products as a natural extension of the treatment experience, not as a sales pitch.
- Anticipate guest needs and respond proactively, not just reactively.
- Handle any guest concerns or feedback with confidence, warmth and professionalism.
- Manage your schedule efficiently, minimising gaps and maximising treatment time.
- Contribute to the achievement of the spa's retail and treatment revenue targets.
- Stay up to date with industry trends, techniques, product knowledge and new treatment launches.
- Maintain high personal presentation and adhere to uniform standards.
- Complete all required records, consultation forms and treatment notes accurately.
- Support the opening and closing procedures of the spa as required.
- Ensure all tasks are carried out in line with the hotel’s service standards and brand values.
- Report any maintenance issues, equipment faults, or general wear and tear in a timely manner.
- Follow hotel policies relating to health & safety, security, guest data protection, COSHH and allergen protocols without exception.
Qualifications
- A recognised beauty therapy qualification, NVQ Level 2 and 3 or equivalent as a minimum.
- Demonstrable experience delivering a range of massage and facial treatments in a professional setting.
- A genuine passion for wellness and an instinct for exceptional guest care.
- Strong knowledge of health and safety, COSHH and professional treatment protocols.
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail‑focused and organised, ensuring every reservation, request, and check‑out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready‑to‑help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast‑paced setting where no two days are the same.
- Must be willing to work flexible shifts, including evenings and weekends as required.
Benefits
- Discounted hotel room rates for you and your friends & family.
- Additional day's leave for your birthday.
- Enhanced maternity, adoption & shared parental leave.
- Course sponsorship.
- 30% F&B discount at RBH hotels.
- Refer a friend scheme (earn £250 for each referral up to 5 referrals).
- Flexible working arrangements.
- Wagestream – choose how and when you get paid.
- Life insurance.
- Employee assistance programme.
- Social and wellness events and activities all year round.
- Free meals on duty saving you over £1000 per year.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Spa Therapist in Chatham employer: Bridgewood Manor
At RBH, we pride ourselves on being a top employer in the hospitality sector, where our commitment to employee wellbeing and diversity creates a vibrant work culture. Located at the picturesque Bridgewood Manor Hotel and Spa in Chatham, Kent, we offer exceptional benefits including flexible working arrangements, generous discounts, and opportunities for professional growth, making it an ideal place for passionate culinary professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Therapist in Chatham
✨Tip Number 1
Familiarise yourself with the latest spa treatments and products. This knowledge will not only help you during interviews but also demonstrate your passion for the role and commitment to providing exceptional service.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar establishments. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can prepare you for handling guest enquiries and complaints effectively, showcasing your ability to exceed expectations.
✨Tip Number 4
Research the specific spa services offered at StudySmarter. Understanding their unique offerings will allow you to tailor your approach and show how you can contribute to enhancing guest satisfaction and revenue.
We think you need these skills to ace Spa Therapist in Chatham
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the specific duties and responsibilities of a Spa Therapist. Tailor your application to highlight relevant experience and skills that align with these requirements.
Showcase Customer Service Skills:Emphasise your exceptional customer service skills in your CV and cover letter. Provide examples of how you've handled guest enquiries and resolved complaints in previous roles, demonstrating your ability to exceed expectations.
Highlight Team Collaboration:Mention any experience you have working in a team environment, especially in a spa or hospitality setting. Discuss how you’ve collaborated with colleagues to enhance guest satisfaction and maintain high standards.
Personal Presentation:Since personal hygiene and presentation are crucial in this role, ensure your application reflects your understanding of these standards. You might want to include a statement about your commitment to maintaining professionalism and hygiene in the workplace.
How to prepare for a job interview at Bridgewood Manor
✨Showcase Your Customer Service Skills
As a Spa Therapist, exceptional customer service is key. Be prepared to share examples of how you've handled guest enquiries and resolved concerns in the past. Highlight your ability to exceed expectations and create a welcoming atmosphere.
✨Demonstrate Team Collaboration
Collaboration with the Spa Manager and team members is crucial. Discuss your experience working in teams and how you’ve supported new colleagues during their onboarding process. This shows your commitment to a positive work environment.
✨Know Your Products
Familiarise yourself with the products and services offered at the spa. Be ready to discuss how you would promote these effectively and share any previous experience with upselling. This will demonstrate your proactive approach to maximising revenue.
✨Emphasise Hygiene and Professionalism
Maintaining high standards of cleanliness and hygiene is vital in this role. Be prepared to talk about your personal hygiene practices and how you ensure treatment rooms meet company standards. This reflects your professionalism and attention to detail.
