At a Glance
- Tasks: Support daily operations of our leisure club and spa, ensuring a welcoming experience for guests.
- Company: Join a top-rated hotel known for its commitment to people and diversity.
- Benefits: Enjoy discounted stays, extra holiday for your birthday, flexible hours, and free meals on duty.
- Other info: Opportunities for career growth and a vibrant social scene await you!
- Why this job: Be part of a dynamic team in a luxury environment where every day is unique.
- Qualifications: Experience in hospitality is a plus; passion for wellness and great communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first.
Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Bridgewood Manor Hotel & Spa is a charming four-star hotel in the heart of Kent, offering guests a complete leisure and wellness experience.
Our leisure club features a fully equipped gym, indoor swimming pool, sauna, steam room, spa facilities, and treatment rooms, creating a relaxing environment for both hotel guests and local members.
We are seeking a friendly, proactive, and customer-focused Leisure & Spa Assistant to join our growing wellness team.
Reporting directly to the Leisure Club Manager, this role focuses on delivering exceptional guest service, maintaining the highest standards across the spa and leisure facilities, and supporting the overall guest experience throughout the club .
- OUR BENEFITS
- You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
• And much much more!
LEISURE & SPA ASSISTANT
As a Leisure & Spa Assistant, you will support the day-to-day operation of our leisure club and spa, ensuring guests and members enjoy a professional, welcoming, and relaxing experience.
You will assist across reception, gym, pool, spa, and wellness areas, helping to maintain exceptional standards of service, cleanliness, and presentation throughout the facility.
This role is perfect for someone who enjoys working with people, takes pride in delivering excellent customer service, and thrives in a luxury hospitality environment where no two days are the same.
A DAY IN THE LIFE OF A LEISURE & SPA ASSISTANT AT OUR HOTEL
What you'll be doing...
- Welcome hotel guests, spa visitors, and leisure members with a warm and professional approach.
- Support the day-to-day operation of the spa and leisure club, ensuring a smooth and enjoyable guest experience.
- Maintain the highest standards of cleanliness, hygiene, safety, and presentation across the gym, swimming pool, spa facilities, treatment areas, and changing rooms.
- Assist with spa bookings, guest enquiries, memberships, towels, lockers, refreshments, and retail purchases.
- Promote and sell spa products, memberships, and wellness packages, providing knowledgeable recommendations where appropriate.
- Carry out regular facility checks and report maintenance issues, hazards, or equipment faults promptly.
- Monitor poolside and leisure areas to ensure all health and safety procedures are followed.
- Support the wider spa and leisure team during busy periods, events, promotions, and wellness activities.
- Assist in creating a calm, welcoming, and relaxing environment for all guests.
- Follow all health, safety, hygiene, and emergency procedures, complying with relevant legislation and company standards.
- WHAT WE NEED FROM YOU
- Previous experience in a leisure club, spa, gym, hotel, or hospitality environment is desirable.
- A passion for wellness, fitness, and delivering outstanding guest experiences.
- Excellent communication and interpersonal skills.
- A friendly, professional, and approachable manner.
- Strong organisational skills and attention to detail.
- Confidence in promoting memberships, retail products, and spa services.
- Flexibility to work a variety of shifts, including evenings, weekends, and bank holidays.
- A current Pool Plant, Lifeguard, First Aid, or relevant leisure qualification would be advantageous
- EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
If at any point throughout our process you require reasonable adjustments, please let us know.
Leisure Club Assistant in Chatham employer: Bridgewood Manor
At RBH, we pride ourselves on being a top employer in the hospitality sector, where our commitment to employee wellbeing and diversity creates a vibrant work culture. Located at the picturesque Bridgewood Manor Hotel and Spa in Chatham, Kent, we offer exceptional benefits including flexible working arrangements, generous discounts, and opportunities for professional growth, making it an ideal place for passionate culinary professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Assistant in Chatham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bridgewood Manor. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bridgewood Manor
Don't be shy about reaching out to Bridgewood Manor directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure Club Assistant in Chatham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bridgewood Manor and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bridgewood Manor
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
