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- Tasks: Deliver relaxing body and facial treatments while creating a welcoming environment for guests.
- Company: Bridgewood Manor Hotel and Spa, a charming retreat in Chatham, Kent.
- Benefits: Discounted stays, extra leave for birthdays, flexible hours, and free meals on duty.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Join a vibrant team and make a real difference in guests' wellness experiences.
- Qualifications: Beauty therapy qualifications (NVQ Level 2 and 3) and experience in massage and facials.
The predicted salary is between 20000 - 25000 £ per year.
Bridgewood Manor Hotel and Spa is located in Chatham, Kent, and is a charming and inviting retreat set amidst tranquil surroundings. The hotel is furnished with comfortable and elegantly decorated rooms and has a reputable restaurant that serves a mix of contemporary and classic British cuisine. Our six function rooms cater for corporate events, conferences, and weddings, and the spa is available for a range of treatments designed to rejuvenate and relax. Facilities include a heated indoor pool, sauna, steam room, and a fully equipped fitness centre.
Benefits:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A Day in the Life of a Therapist:
- Deliver a full range of body and facial treatments to the highest professional standard, tailored to each individual guest.
- Conduct thorough pre-treatment consultations, ensuring all health conditions, contraindications and preferences are identified and respected.
- Create a consistently calm, welcoming and personalised environment from the moment the guest arrives to the moment they leave.
- Maintain treatment rooms to the highest standard of cleanliness, presentation and hygiene at all times.
- Confidently recommend and retail spa products as a natural extension of the treatment experience, not as a sales pitch.
- Anticipate guest needs and respond proactively, not just reactively.
- Handle any guest concerns or feedback with confidence, warmth and professionalism.
- Manage your schedule efficiently, minimising gaps and maximising treatment time.
- Contribute to the achievement of the spa's retail and treatment revenue targets.
- Stay up to date with industry trends, techniques, product knowledge and new treatment launches.
- Maintain high personal presentation and adhere to uniform standards.
- Complete all required records, consultation forms and treatment notes accurately.
- Support the opening and closing procedures of the spa as required.
- Ensure all tasks are carried out in line with the hotel’s service standards and brand values.
- Report any maintenance issues, equipment faults, or general wear and tear in a timely manner.
- Follow hotel policies relating to health & safety, security, guest data protection, COSHH and allergen protocols without exception.
What We Need From You:
- A recognised beauty therapy qualification, NVQ Level 2 and 3 or equivalent as a minimum.
- Demonstrable experience delivering a range of massage and facial treatments in a professional setting.
- A genuine passion for wellness and an instinct for exceptional guest care.
- Strong knowledge of health and safety, COSHH and professional treatment protocols.
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
- Must be willing to work flexible shifts, including evenings and weekends as required.
Equal Opportunities: RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Spa Therapist in Maidstone employer: Bridgewood Manor-Therapists Sandgate
Contact Detail:
Bridgewood Manor-Therapists Sandgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist in Maidstone
✨Tip Number 1
Get to know the spa and hotel vibe before your interview. Visit the Bridgewood Manor Hotel and Spa if you can, or check out their website. This way, you can chat about what makes them special and show you're genuinely interested!
✨Tip Number 2
Practice your treatment techniques and be ready to discuss your experience with different therapies. They’ll want to see your passion for wellness and guest care, so share stories that highlight your skills and how you’ve made guests feel amazing.
✨Tip Number 3
Be prepared to demonstrate your communication skills. Think of examples where you’ve handled guest inquiries or resolved issues smoothly. Show them you’re a people person who can create memorable experiences!
✨Tip Number 4
Don’t forget to ask questions during your interview! Inquire about their team culture, training opportunities, and how they support staff wellbeing. It shows you’re keen to be part of their community. And remember, apply through our website for the best chance!
We think you need these skills to ace Spa Therapist in Maidstone
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for wellness and guest care shine through. We want to see that you genuinely love what you do and are excited about the opportunity to create memorable experiences for our guests.
Tailor Your Experience: Make sure to highlight your relevant experience in delivering massage and facial treatments. We’re looking for someone who can demonstrate their skills and knowledge, so don’t hold back on showcasing what you’ve done in previous roles!
Be Personable: Remember, we’re all about creating connections! Use your application to show off your communication skills and how you handle guest inquiries. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Bridgewood Manor Hotel and Spa!
How to prepare for a job interview at Bridgewood Manor-Therapists Sandgate
✨Know Your Treatments
Make sure you’re well-versed in the range of body and facial treatments you’ll be delivering. Brush up on the techniques, benefits, and any new trends in the industry. This will not only show your expertise but also your genuine passion for wellness.
✨Showcase Your People Skills
As a Spa Therapist, creating memorable guest experiences is key. Prepare examples of how you've connected with guests in the past, handled inquiries, or resolved issues. Highlighting your communication skills will demonstrate that you can create a welcoming environment.
✨Emphasise Attention to Detail
The role requires a detail-focused approach, from maintaining cleanliness to managing schedules. Be ready to discuss how you ensure every treatment goes smoothly and how you handle multiple tasks efficiently, especially during busy times.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, like a guest complaint or a last-minute booking. Think through your responses ahead of time, focusing on your problem-solving skills and ability to stay calm under pressure.