At a Glance
- Tasks: Welcome guests, handle check-ins, and ensure a smooth night experience.
- Company: Join RBH, a top-rated hospitality employer that values its people.
- Benefits: Enjoy discounted stays, flexible hours, and free meals on duty.
- Other info: Be part of a diverse team with great career growth opportunities.
- Why this job: Perfect for night owls who thrive in a dynamic, welcoming environment.
- Qualifications: Friendly, detail-oriented, and able to work independently during late hours.
The predicted salary is between 22000 - 26000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
Bridgewood Manor Hotel and Spa is located in Chatham, Kent, is a charming and inviting retreat set amidst tranquil surroundings. The hotel is furnished with comfortable and elegantly decorated rooms and has a reputable restaurant that serves a mix of contemporary and classic British cuisine. Our six function rooms cater for corporate events, conferences, and weddings and the spa is available for a range of treatments designed to rejuvenate and relax. Facilities include a heated indoor pool, sauna, steam room, and a fully equipped fitness centre.
You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional days leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps!
What you'll be doing:
- Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
- Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
- Be the go-to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours.
- Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
- Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.
- Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.
What we need from you:
- A natural night owl who’s comfortable working through the late hours.
- Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
- Good with numbers and detail-oriented, especially when handling nightly audits and reports.
- Reliable and calm under pressure, able to manage guest needs and unexpected situations.
- Team player who can work independently, setting the stage for a smooth start in the morning.
- High energy and adaptability, thriving in the quiet but active world of night shifts.
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Night Front Desk & Guest Services Associate in Maidstone employer: Bridgewood Manor-Nights
At RBH, we pride ourselves on being a top employer in the hospitality sector, offering a vibrant work culture that prioritises employee wellbeing and growth. Our Bridgewood Manor Hotel and Spa in Chatham, Kent, not only provides a beautiful setting for work but also a comprehensive benefits package, including flexible working arrangements, course sponsorship, and social events, ensuring our team feels valued and supported. Join us to be part of a diverse and dynamic team where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk & Guest Services Associate in Maidstone
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for roles that catch your eye. The more you put yourself out there, the better your chances!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to night front desk roles. Show us your friendly personality and how you handle pressure—after all, we want to see that smile even at 3 a.m.!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. It’s a simple yet effective way to stand out from the crowd.
We think you need these skills to ace Night Front Desk & Guest Services Associate in Maidstone
Some tips for your application 🫡
Show Your Night Owl Spirit:When you’re writing your application, let us know why you’re the perfect fit for those late-night shifts. Share any experiences that highlight your comfort and enthusiasm for working during the quiet hours.
Be Friendly and Welcoming:Since you'll be the first face our guests see at night, make sure to convey your friendly nature in your application. Use a warm tone and share examples of how you've provided excellent customer service in the past.
Attention to Detail is Key:We love detail-oriented folks! Highlight any experience you have with handling numbers or reports, especially if it relates to audits or guest services. This will show us you can keep things organised during the night.
Team Player Vibes:Even though you’ll be working independently at night, teamwork is still important. Mention any past experiences where you’ve collaborated with others, especially in a hospitality setting, to ensure a smooth handover to the morning crew.
How to prepare for a job interview at Bridgewood Manor-Nights
✨Know the Hotel Inside Out
Before your interview, take some time to research Bridgewood Manor Hotel and Spa. Familiarise yourself with its facilities, services, and the overall atmosphere. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Night Owl Skills
Since this role is for a night shift, highlight your ability to thrive during late hours. Share any previous experiences where you successfully managed tasks or provided excellent service during the night. This will demonstrate that you're the perfect fit for the role.
✨Prepare for Guest Scenarios
Think about potential guest scenarios you might encounter during your shift. Prepare responses on how you would handle various situations, like a late check-in or a guest request at an odd hour. This will showcase your problem-solving skills and readiness for the role.
✨Emphasise Teamwork and Independence
In your interview, discuss your ability to work both independently and as part of a team. Share examples of how you've successfully collaborated with others while also being reliable when working alone. This balance is crucial for a smooth handover between shifts.
