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For Companies At a Glance
- Tasks: Support customers with sales calls, queries, and order processing in a friendly manner.
- Company: Join a leading distributor in the heating industry with a fantastic reputation.
- Benefits: Enjoy a competitive salary, profit share bonus, pension scheme, and comprehensive training.
- Why this job: Be part of a stable, growing business and make a real impact on customer satisfaction.
- Qualifications: A positive attitude and good communication skills are key; experience is a plus but not essential.
- Other info: Work in a collaborative team environment with excellent career growth opportunities.
The predicted salary is between 28000 - 35000 £ per year.
A leading distributor of heating products and spares is looking for a friendly and customer-focused Internal Sales & Customer Service professional to join their team in Wolverhampton. This is an excellent opportunity for someone looking for a stable, long-term role within a well-established, fast-paced and people-focused business. The business you will be joining has a fantastic reputation in the heating industry and is known for their high-quality products and exceptional service. They are part of a market-leading £1 billion UK distribution group who already employ over 1,700 people throughout the UK.
Role Responsibilities
- Internal Sales: Work alongside the existing internal sales team with quotations, order processing and customer follow-ups.
- Customer Service: Handle inbound sales calls, web chat enquiries and customer queries, delivering a consistently high level of service.
- Sales Administration: Accurately process orders, manage documentation and ensure systems are kept up to date.
- Team Support: Work closely with colleagues to ensure smooth day-to-day operations and excellent customer outcomes.
- Relationship Building: Develop strong relationships with customers through friendly, professional communication.
Rewards
- A starting salary between £28,000 - £35,000 (depending on experience)
- An uncapped annual profit share bonus
- Membership of the company's excellent pension scheme
- A stable, permanent role within a successful and growing business
- Comprehensive training and ongoing support
- A friendly, collaborative team environment
Requirements
- Previous experience in internal sales, customer service or a similar office-based role (beneficial but not essential)
- A bubbly, chatty and confident communication style
- A strong work ethic and a positive, can-do attitude
- Good organisational skills and attention to detail
- A desire for a long-term, stable position within a reputable business
Think you have what it takes? Apply today to find out more.
Internal Sales & Customer Service in Wolverhampton employer: Bridgewater Resources UK
Contact Detail:
Bridgewater Resources UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales & Customer Service in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about friendly interactions, try role-playing common customer scenarios with a friend. It’ll help you feel more confident when those calls come in.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Internal Sales & Customer Service in Wolverhampton
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your bubbly and chatty communication style. Let your personality shine through in your cover letter and CV, as we’re looking for someone who can connect with our customers.
Tailor Your Application: Don’t just send a generic CV! Take a moment to tailor your application to the Internal Sales & Customer Service role. Highlight any relevant experience and skills that match the job description, especially your customer service and sales abilities.
Be Detail-Oriented: Attention to detail is key in this role. Make sure your application is free from typos and errors. Double-check your documents before submitting them, as this shows us you care about quality and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our fantastic team!
How to prepare for a job interview at Bridgewater Resources UK
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, values, and what makes them stand out in the heating industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Off Your Communication Skills
Since this role requires a friendly and customer-focused approach, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully handled customer queries or built relationships, as this will demonstrate your suitability for the position.
✨Prepare for Common Scenarios
Think about typical situations you might face in internal sales and customer service. Prepare responses for questions like how you would handle an unhappy customer or how you prioritise tasks during busy periods. This will help you feel more confident and ready to tackle any scenario that comes up.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about wanting to contribute to their success.
