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- Tasks: Provide 1st Line IT support and resolve technical issues for users across the UK.
- Company: Join a large, dynamic group of wholesale and distribution businesses.
- Benefits: Starting salary of £30,000, 25 days holiday, and training opportunities.
- Why this job: Be part of a fast-paced IT environment and make a real difference.
- Qualifications: Positive attitude, strong communication skills, and problem-solving abilities.
- Other info: Fully office-based role with potential for career growth and development.
The predicted salary is between 24000 - 36000 £ per year.
A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable 1st Line IT Support Assistant to join their Head Office team in Newbury. This is an exciting opportunity to work in a fast-paced, collaborative IT environment, providing essential technical support that keeps the business running smoothly.
Role Responsibilities
- Providing 1st Line support to internal users across the UK, resolving issues related to desktops, mailboxes, printers, Windows operating systems and core Microsoft 365 applications.
- Learning and supporting key internal business applications (full training provided).
- Logging, managing and providing regular updates on incidents, especially those not resolved on first contact.
- Supporting employee onboarding and offboarding processes.
- Processing approved user access changes for systems and data.
- Triaging tickets before escalation to the Infrastructure or Applications teams.
- Deploying new or replacement hardware.
- Carrying out physical tasks such as installing desktop equipment, monitors and screen arms, and preparing old equipment for disposal.
- Supporting the company's cyber security controls, responding to security events and assisting with the rollout of cyber measures across the group.
- Contributing to the implementation of a new Service Desk platform and helping develop IT knowledge base articles.
Working Framework
This is a fully office-based role in Newbury, although occasional work at other business locations may be required. Working hours: 8am-5pm, Monday to Friday, with a one-hour lunch break (between 12pm and 2pm). Occasional travel to other UK sites may be required, including overnight stays.
Rewards
- A starting salary of £30,000
- 25 days holiday (plus bank holidays)
- Optional membership of the company pension scheme
- Annual bonus scheme
- Training and mentoring to support your development
- Opportunities to pursue professional standards and further learning pathways
Requirements
- A positive, proactive attitude and a willingness to take ownership of issues while following company policies.
- Experience in a customer service or technical IT support role (preferred but not essential).
- Strong communication and interpersonal skills, with the ability to work professionally with employees at all levels.
- Good problem-solving skills and the ability to work efficiently under pressure.
- A full UK driving licence.
- The ability to commute reliably to Newbury.
If you think that you have what it takes, apply today to find out more!
1st Line IT Support in Newbury employer: Bridgewater Recruitment Group
Contact Detail:
Bridgewater Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support in Newbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common questions for IT support roles and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with Microsoft 365 or any other relevant software, make sure to highlight that in conversations. Demonstrating your knowledge can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 1st Line IT Support in Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 1st Line IT Support role. Highlight any customer service or technical support experience you have, and don’t forget to mention your problem-solving skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your positive attitude and proactive approach. Mention why you’re excited about working in a fast-paced IT environment and how you can contribute to the team.
Show Off Your Communication Skills: Since this role involves supporting employees at all levels, make sure your application showcases your strong communication skills. Use clear and concise language, and don’t hesitate to share examples of how you’ve effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Bridgewater Recruitment Group
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues, especially those related to desktops, mailboxes, and Microsoft 365 applications. Being able to discuss these topics confidently will show that you're ready to tackle the challenges of a 1st Line IT Support role.
✨Show Off Your Customer Service Skills
Since this role involves supporting internal users, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and how you handle difficult situations with professionalism.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved technical issues or helped others troubleshoot problems. This will illustrate your proactive attitude and ability to work under pressure, which are key for this position.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s IT environment or the tools they use. This shows your genuine interest in the role and helps you understand how you can contribute to their team effectively.
