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For Companies At a Glance
- Tasks: Support sales operations and manage fleet documentation while ensuring compliance with SLAs.
- Company: Join a leading company in fleet solutions with a focus on teamwork and innovation.
- Benefits: Competitive salary, professional development opportunities, and a dynamic work environment.
- Other info: Opportunity for career growth in a collaborative and supportive team.
- Why this job: Make a real impact by enhancing customer experiences and streamlining fleet operations.
- Qualifications: Bachelor’s degree and 3-5 years in customer service or sales administration required.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of the Role
The In Market EBS Specialist will be responsible for supporting sales operations and ensuring compliance with service level agreements (SLAs). This role focuses on maintaining close contact with customers, handling legal and contractual documentation, and overseeing administrative processes related to fleet solutions. The specialist will ensure accuracy, timeliness, and quality in all customer-facing and internal activities.
Key Responsibilities
- Teamwork
- Support other region specialists and resource planning to support daily operations and monthly reporting cycles.
- Conduct regular regional performance reviews and training sessions to foster development and engagement.
- Act as escalation point for complex customer issues not solved by COE or SSC and ensure timely resolution.
- Contract & Documentation Management
- Draft, review, and finalize contract details, including commercial and financial clauses.
- Coordinate internal and customer signatures using digital tools.
- Ensure compliance with local legal requirements and company policies.
- Implement new tools and training to dealers and salesforce on Bridgestone processes.
- Collect all necessary documentation for new customers activation.
- Pricing & Proposal Preparation
- Agree on volume and corridor pricing with relevant internal stakeholders.
- Prepare initial technical and commercial proposals for fleet customers.
- Approve final calculations before system entry.
- Fleet Data & System Management
- Ensure Fleet Contract Master Data in Fleetbridge is always updated and accurate.
- Oversee Fleet Worksheet management and ensure data accuracy.
- Support necessary documentation and process for PPK billing and damaged tire claims.
- Launch and monitor BIIP entries and reporting for approval.
- Performance Analysis & Reporting
- Prepare and calculate volume and margin by fleet.
- Consolidate query reporting and ensure proper approval workflows.
- Monitor KPIs related to fleet business, open worksheets accrual, service providers delay, etc.
Qualifications & Skills Required:
- Bachelor’s degree in business, economics, or related field.
- 3–5 years of experience in customer service, sales administration, or team leadership.
- Knowledge of CRM/ticketing systems (e.g., Freshdesk, Salesforce).
- Proven ability to lead stakeholders and manage change.
- Experience in Fleet management systems.
Preferred:
- Knowledge of SAP, Fleetbridge.
- Familiarity with EMEA-specific pricing workflows.
- Analytical mindset with ability to interpret data and drive decisions.
- Good knowledge of TBR business.
Systems & Tools
- Fleetbridge
- SAP S4/Hana
- PowerBI
- Salesforce
Language Requirements
Minimum Required (B2 Level or Higher):
- English
- Local language(s)
Optional:
- Spanish
- Italian
- French
- German
- Danish
- Swedish
- Dutch
- Bulgarian
- Portuguese
Fleet Administration Specialistt in Warwick employer: Bridgestone
Contact Detail:
Bridgestone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Administration Specialistt in Warwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Fleet Administration Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its fleet solutions. Familiarise yourself with their service level agreements and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but someone who truly understands their business.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your customer service skills and your ability to handle complex issues, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Fleet Administration Specialistt in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fleet Administration Specialist role. Highlight your experience in customer service and sales administration, and don’t forget to mention any relevant skills with CRM systems like Salesforce.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with contract management and how you can support our sales operations effectively.
Showcase Your Analytical Skills: Since this role involves performance analysis and reporting, be sure to highlight any experience you have with data interpretation and decision-making. We love candidates who can drive insights from data!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Bridgestone
✨Know Your Fleet Inside Out
Make sure you understand the basics of fleet management and the specific tools mentioned in the job description, like Fleetbridge and SAP. Brush up on your knowledge of TBR business and pricing workflows to show that you're not just familiar but genuinely interested in the field.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples from your past experiences where you successfully resolved complex issues or improved customer satisfaction. Highlight your ability to communicate effectively and manage stakeholder expectations.
✨Be Ready for Data Discussions
With an analytical mindset being crucial for this position, be prepared to discuss how you've used data in previous roles. Think about times when you interpreted data to drive decisions or improve processes, and be ready to share those insights during the interview.
✨Demonstrate Team Spirit
This role requires teamwork and collaboration, so come equipped with examples of how you've supported colleagues or led training sessions in the past. Emphasise your ability to work well in a team and your commitment to fostering development and engagement among peers.