At a Glance
- Tasks: Support sales operations and manage fleet documentation while ensuring compliance with SLAs.
- Company: Join a leading company in fleet solutions with a focus on teamwork and innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to work with advanced systems like SAP and PowerBI.
- Why this job: Make a real impact by enhancing customer experiences and streamlining fleet operations.
- Qualifications: Bachelor’s degree and 3-5 years in customer service or sales administration required.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of the Role
The In Market EBS Specialist will be responsible for supporting sales operations and ensuring compliance with service level agreements (SLAs). This role focuses on maintaining close contact with customers, handling legal and contractual documentation, and overseeing administrative processes related to fleet solutions. The specialist will ensure accuracy, timeliness, and quality in all customer-facing and internal activities.
Key Responsibilities
- Teamwork
- Support other region specialists and resource planning to support daily operations and monthly reporting cycles.
- Conduct regular regional performance reviews and training sessions to foster development and engagement.
- Act as escalation point for complex customer issues not solved by COE or SSC and ensure timely resolution.
- Contract & Documentation Management
- Draft, review, and finalize contract details, including commercial and financial clauses.
- Coordinate internal and customer signatures using digital tools.
- Ensure compliance with local legal requirements and company policies.
- Implement new tools and training to dealers and salesforce on Bridgestone processes.
- Collect all necessary documentation for new customers activation.
- Pricing & Proposal Preparation
- Agree on volume and corridor pricing with relevant internal stakeholders.
- Prepare initial technical and commercial proposals for fleet customers.
- Approve final calculations before system entry.
- Fleet Data & System Management
- Ensure Fleet Contract Master Data in Fleetbridge is always updated and accurate.
- Oversee Fleet Worksheet management and ensure data accuracy.
- Support necessary documentation and process for PPK billing and damaged tire claims.
- Launch and monitor BIIP entries and reporting for approval.
- Performance Analysis & Reporting
- Prepare and calculate volume and margin by fleet.
- Consolidate query reporting and ensure proper approval workflows.
- Monitor KPIs related to fleet business, open worksheets accrual, service providers delay, etc.
Qualifications & Skills Required:
- Bachelor’s degree in business, economics, or related field.
- 3–5 years of experience in customer service, sales administration, or team leadership.
- Knowledge of CRM/ticketing systems (e.g., Freshdesk, Salesforce).
- Proven ability to lead stakeholders and manage change.
- Experience in Fleet management systems.
Preferred:
- Knowledge of SAP, Fleetbridge.
- Familiarity with EMEA-specific pricing workflows.
- Analytical mindset with ability to interpret data and drive decisions.
- Good knowledge of TBR business.
Systems & Tools
- Fleetbridge
- SAP S4/Hana
- PowerBI
- Salesforce
Language Requirements
Minimum Required (B2 Level or Higher):
- English
- Local language(s)
Optional:
- Spanish
- Italian
- French
- German
- Danish
- Swedish
- Dutch
- Bulgarian
- Portuguese
Fleet Administration Specialist in Warwick employer: Bridgestone
As a Fleet Administration Specialist at our company, you will thrive in a dynamic work environment that prioritises teamwork and employee development. We offer comprehensive training opportunities, a supportive culture that encourages collaboration, and the chance to engage with diverse stakeholders while ensuring compliance and excellence in fleet solutions. Located in a vibrant area, our company provides unique advantages such as flexible working arrangements and a commitment to employee well-being, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Administration Specialist in Warwick
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Fleet Administration Specialist in Warwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fleet Administration Specialist role. Highlight relevant experience in customer service, sales administration, and any specific skills related to fleet management systems. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Keep it concise but engaging – we love a good story that connects your experience to our needs.
Showcase Your Analytical Skills:Since the role involves performance analysis and reporting, make sure to highlight any experience you have with data interpretation and decision-making. We’re keen on seeing how you can drive decisions based on data, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Bridgestone
✨Know Your Fleet Inside Out
Make sure you understand the basics of fleet management and the specific tools mentioned in the job description, like Fleetbridge and SAP. Brush up on your knowledge of pricing workflows and how they apply to the EMEA region, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service or sales administration. Think of specific examples where you resolved complex issues or improved customer satisfaction, as this will demonstrate your ability to handle the challenges of the position.
✨Prepare for Performance Analysis Questions
Expect questions about how you would monitor KPIs and conduct performance reviews. Familiarise yourself with common metrics used in fleet management and be ready to discuss how you would approach data analysis and reporting. This will highlight your analytical mindset and decision-making skills.
✨Practice Teamwork Scenarios
Teamwork is key in this role, so think of examples where you've successfully collaborated with others. Be ready to discuss how you’ve supported colleagues or led training sessions in the past. This will show that you can foster development and engagement within a team, which is crucial for the position.
