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For Companies At a Glance
- Tasks: Manage customer processes and ensure seamless experiences while coordinating internal operations.
- Company: Join a leading organization known for innovative solutions and exceptional customer service.
- Benefits: Enjoy flexible working options, comprehensive training, and opportunities for career progression.
- Why this job: Be part of a collaborative team that values efficiency, sustainability, and strong customer relationships.
- Qualifications: Strong admin skills, CRM proficiency, and excellent communication abilities are essential.
- Other info: This role is on-site in Swansea, UK, with a salary range of £32,000 - £34,000.
The predicted salary is between 32000 - 34000 £ per year.
Job Title: CRM Business Development Manager (BDM)
Location: Swansea, UK (On-Site)
Salary: £32,000 – £34,000
The Company
A leading organisation known for its innovative solutions and customer-focused approach, serving a variety of industries. The company is committed to delivering efficiency, sustainability, and exceptional service tailored to client needs.
Objective of the Role
The CRM Business Development Manager will manage customer processes, ensuring seamless experiences and effective coordination of internal operations. The role bridges customer relationships, administrative support, and cross-departmental collaboration to drive engagement and foster long-term partnerships.
Key Responsibilities
Data and CRM Management:
- Accurately manage customer data within the CRM system.
- Monitor and update records to ensure efficient workflows.
Customer Relations and Follow-Up:
- Liaise with customers to address inquiries and ensure satisfaction.
- Build and maintain strong relationships to support customer retention.
Coordination and Collaboration:
- Work closely with internal teams to streamline processes and ensure effective communication.
- Support cross-departmental initiatives to enhance customer service.
Administrative Support:
- Prepare reports and maintain accurate project data.
- Ensure all processes run smoothly, from initial contact to resolution.
- Continuous Learning:
- Stay informed on industry trends and best practices to provide effective support.
Key Skills and Attributes
- Strong administrative and organisational abilities, with attention to detail.
- Proficiency in CRM systems and advanced Excel skills.
- Exceptional communication and relationship-building skills.
- Analytical mindset with problem-solving capabilities.
- Resilience and adaptability in a fast-evolving role.
- Commercial acumen and a proactive approach to customer engagement.
- Ability to work collaboratively across teams while maintaining independence in task execution.
What We Offer
- Comprehensive training and ongoing support to ensure success in the role.
- Flexible working options tailored to individual needs.
- A collaborative and experienced team environment.
- Opportunities for career progression within a dynamic organisation.
Interested? Submit your CV to kjones@smartsolutions.co.uk or apply directly today!
CRM Business Development Manager employer: Bridgestone Industrial
Contact Detail:
Bridgestone Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Business Development Manager
✨Tip Number 1
Familiarize yourself with the specific CRM systems mentioned in the job description. If you have experience with similar platforms, be ready to discuss how your skills can translate to their system.
✨Tip Number 2
Highlight your experience in managing customer relationships. Prepare examples of how you've successfully built and maintained strong client connections in previous roles.
✨Tip Number 3
Research the company’s approach to customer service and their industry trends. Being knowledgeable about their operations will help you demonstrate your enthusiasm and fit for the role.
✨Tip Number 4
Showcase your analytical and problem-solving skills by preparing to discuss specific challenges you've faced in past roles and how you overcame them, especially in a collaborative environment.
We think you need these skills to ace CRM Business Development Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the CRM Business Development Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with CRM systems, customer relations, and any relevant administrative roles. Use specific examples to demonstrate your skills in managing customer data and building relationships.
Showcase Your Skills: Make sure to highlight your strong organizational abilities, attention to detail, and proficiency in Excel. Mention any analytical or problem-solving experiences that align with the role's requirements.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Discuss how your background and skills make you a perfect fit for the CRM Business Development Manager position.
How to prepare for a job interview at Bridgestone Industrial
✨Showcase Your CRM Expertise
Make sure to highlight your experience with CRM systems during the interview. Be prepared to discuss specific examples of how you've managed customer data and improved workflows in previous roles.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with customers and internal teams, practice articulating your thoughts clearly. Use examples that showcase your ability to build relationships and resolve issues effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you successfully navigated challenges in customer relations or cross-departmental collaboration.
✨Research the Company and Industry Trends
Familiarize yourself with the company's innovative solutions and customer-focused approach. Being knowledgeable about industry trends will demonstrate your commitment to continuous learning and your proactive attitude towards customer engagement.
