At a Glance
- Tasks: Support sales operations and ensure compliance with service level agreements while managing fleet solutions.
- Company: Join Bridgestone, a global leader in mobility solutions with a commitment to quality and sustainability.
- Benefits: Competitive pay, engaging onboarding, mentorship, and opportunities for personal growth.
- Other info: Be part of a diverse team dedicated to creating an inclusive workplace.
- Why this job: Make a real impact in a dynamic environment focused on innovation and customer satisfaction.
- Qualifications: Bachelor’s degree and 3-5 years in customer service or sales administration required.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a "Bridgestone West" strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associated brand products and solutions to address the needs of a broad range of customers and industries.
Position Snapshot
- JobReq ID: 55051
- Type of work: Hybrid
- Type of contract: Open-ended/permanent
- Full/Part Time: Full time
- Location: GB-GB03, GB
About the Role
The In Market EBS Specialist will be responsible for supporting sales operations and ensuring compliance with service level agreements (SLAs). This role focuses on maintaining close contact with customers, handling legal and contractual documentation, and overseeing administrative processes related to fleet solutions. The specialist will ensure accuracy, timeliness, and quality in all customer-facing and internal activities.
Key Responsibilities
- Support other region specialists and resource planning to support daily operations and monthly reporting cycles.
- Conduct regular regional performance reviews and training sessions to foster development and engagement.
- Act as escalation point for complex customer issues not solved by COE or SSC and ensure timely resolution.
- Draft, review, and finalize contract details, including commercial and financial clauses.
- Coordinate internal and customer signatures using digital tools.
- Ensure compliance with local legal requirements and company policies.
- Implement new tools and training to dealers and salesforce on Bridgestone processes.
- Collect all necessary documentation for new customers activation.
- Agree on volume and corridor pricing with relevant internal stakeholders.
- Prepare initial technical and commercial proposals for fleet customers.
- Approve final calculations before system entry.
- Ensure Fleet Contract Master Data in Fleetbridge is always updated and accurate.
- Oversee Fleet Worksheet management and ensure data accuracy.
- Support necessary documentation and process for PPK billing and damaged tire claims.
- Launch and monitor BIIP entries and reporting for approval.
- Prepare and calculate volume and margin by fleet.
- Consolidate query reporting and ensure proper approval workflows.
- Monitor KPIs related to fleet business, open worksheets accrual, service providers delay, etc.
Qualifications & Skills Required:
- Bachelor’s degree in business, economics, or related field.
- 3–5 years of experience in customer service, sales administration, or team leadership.
- Knowledge of CRM/ticketing systems (e.g., Freshdesk, Salesforce).
- Proven ability to lead stakeholders and manage change.
- Experience in Fleet management systems.
Preferred:
- Knowledge of SAP, Fleetbridge.
- Familiarity with EMEA-specific pricing workflows.
- Analytical mindset with ability to interpret data and drive decisions.
- Good knowledge of TBR business.
Systems & Tools
- Fleetbridge
- SAP S4/Hana
- PowerBI
- Salesforce
Language Requirements
Minimum Required (B2 Level or Higher): English Local language(s).
Optional: Spanish, Italian, French, German, Danish, Swedish, Dutch (Deutsch), Bulgarian, Portuguese.
What We Offer
At Bridgestone, what really matters is to foster co‑creation opportunities and empower you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”. For that we offer you more than just a competitive payment; we provide:
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long‑term well‑being.
- A diverse and inclusive team.
We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.
Fleet Administration Specialistt in Warwick employer: Bridgestone EMEA
Bridgestone Americas, Inc. is an exceptional employer that prioritises employee growth and well-being in a dynamic and inclusive work environment. With a strong commitment to corporate social responsibility and a focus on fostering creativity and collaboration, employees are empowered to contribute meaningfully to the mission of making mobility safer and more sustainable. The hybrid work model and comprehensive onboarding experience further enhance the appeal of joining our team in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Administration Specialistt in Warwick
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Bridgestone through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Bridgestone’s values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission of serving society with superior quality.
✨Tip Number 3
Practice common interview questions, especially those related to customer service and fleet management. We need to demonstrate our experience and how it aligns with the responsibilities of the Fleet Administration Specialist role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Fleet Administration Specialistt in Warwick
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fleet Administration Specialist role. Highlight your relevant experience in customer service and sales administration, and don’t forget to mention any knowledge of fleet management systems!
Show Off Your Skills:We want to see your skills shine! If you’ve got experience with CRM systems like Salesforce or ticketing tools, make it known. Also, if you have an analytical mindset, let us know how you've used data to drive decisions in your previous roles.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bridgestone EMEA
✨Know Your Fleet Management Systems
Familiarise yourself with Fleetbridge and SAP S4/Hana, as these are crucial for the role. Be prepared to discuss how you've used similar systems in the past and how you can leverage them to improve efficiency in fleet administration.
✨Showcase Your Customer Service Skills
Since the role involves maintaining close contact with customers, highlight your experience in customer service and sales administration. Prepare examples of how you've resolved complex customer issues and ensured compliance with service level agreements.
✨Understand the Legal Landscape
Brush up on legal requirements related to contracts and documentation. Be ready to discuss how you ensure compliance with local laws and company policies, as this will be a key part of your responsibilities.
✨Prepare for Data-Driven Discussions
With an analytical mindset being essential, come equipped with examples of how you've interpreted data to drive decisions. Be ready to talk about KPIs you've monitored in previous roles and how they impacted business outcomes.
