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For Companies At a Glance
- Tasks: Support sales operations and ensure compliance with service level agreements while managing fleet solutions.
- Company: Join Bridgestone, a global leader in mobility solutions with a focus on innovation.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for professional growth.
- Other info: Be part of a mission-driven team dedicated to making mobility safer and more sustainable.
- Why this job: Make a real impact in a dynamic role that supports customer success and operational excellence.
- Qualifications: Bachelor’s degree and 3-5 years in customer service or sales administration required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About Us
Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a "Bridgestone West" strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associated brand products and solutions to address the needs of a broad range of customers and industries.
About the Role
The In Market EBS Specialist will be responsible for supporting sales operations and ensuring compliance with service level agreements (SLAs). This role focuses on maintaining close contact with customers, handling legal and contractual documentation, and overseeing administrative processes related to fleet solutions. The specialist will ensure accuracy, timeliness, and quality in all customer-facing and internal activities.
Key Responsibilities
- Support other region specialists and resource planning to support daily operations and monthly reporting cycles.
- Conduct regular regional performance reviews and training sessions to foster development and engagement.
- Act as escalation point for complex customer issues not solved by COE or SSC and ensure timely resolution.
- Draft, review, and finalize contract details, including commercial and financial clauses.
- Coordinate internal and customer signatures using digital tools.
- Ensure compliance with local legal requirements and company policies.
- Implement new tools and training to dealers and salesforce on Bridgestone processes.
- Collect all necessary documentation for new customers activation.
- Agree on volume and corridor pricing with relevant internal stakeholders.
- Prepare initial technical and commercial proposals for fleet customers.
- Approve final calculations before system entry.
- Ensure Fleet Contract Master Data in Fleetbridge is always updated and accurate.
- Oversee Fleet Worksheet management and ensure data accuracy.
- Support necessary documentation and process for PPK billing and damaged tire claims.
- Launch and monitor BIIP entries and reporting for approval.
- Prepare and calculate volume and margin by fleet.
- Consolidate query reporting and ensure proper approval workflows.
- Monitor KPIs related to fleet business, open worksheets accrual, service providers delay, etc.
Qualifications & Skills
Required:
Bachelor’s degree in business, economics, or related field.
3–5 years of experience in customer service, sales administration, or team leadership.
Knowledge of CRM/ticketing systems (e.g., Freshdesk, Salesforce).
Proven ability to lead stakeholders and manage change.
Experience in Fleet management systems.
Preferred:
Knowledge of SAP, Fleetbridge.
Familiarity with EMEA-specific pricing workflows.
Analytical mindset with ability to interpret data and drive decisions.
Good knowledge of TBR business.
Systems & Tools
Fleetbridge
SAP S4/Hana
PowerBI
Salesforce
Language Requirements
Minimum Required (B2 Level or Higher): English
Local language(s).
What We Offer
At Bridgestone, what really matters is to foster co‑creation opportunities and empower you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”. For that we offer you more than just a competitive.
Fleet Administration Specialistt employer: Bridgestone EMEA
Contact Detail:
Bridgestone EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Administration Specialistt
✨Tip Number 1
Network like a pro! Reach out to current employees at Bridgestone through LinkedIn or industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Fleet Administration roles. We can help you with mock interviews to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer service challenges or improved processes in previous roles. We want to see how you can add value to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and updates on job openings there.
We think you need these skills to ace Fleet Administration Specialistt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fleet Administration Specialist role. Highlight relevant experience in customer service and sales administration, and don’t forget to mention any familiarity with fleet management systems or CRM tools.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at Bridgestone. Share specific examples of how you've handled complex customer issues or improved processes in previous jobs.
Showcase Your Skills: Don’t just list your skills; demonstrate them! If you have experience with SAP or Fleetbridge, make sure to include that. Also, highlight your analytical mindset and ability to interpret data, as these are key for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Bridgestone EMEA
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Bridgestone's products and services, especially those related to fleet solutions. Familiarise yourself with their mission and values, as well as any recent news or developments in the company. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in customer service, sales administration, or team leadership. Be ready to discuss how you've handled complex customer issues or improved processes, as these are key aspects of the Fleet Administration Specialist role.
✨Get Comfortable with the Tools
Since the role involves using CRM systems like Salesforce and Fleetbridge, brush up on your knowledge of these tools. If you have experience with similar systems, be prepared to discuss how you used them effectively in previous positions. This will demonstrate your readiness to hit the ground running.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, performance metrics, or upcoming projects. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values and work style.