Sales and Service Technician

Sales and Service Technician

Middleton Full-Time 24000 - 36000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Engage with customers, recommend services, and perform basic vehicle maintenance.
  • Company: Join Bridgestone Retail Operations, a leader in tire and auto service with over 2,200 stores.
  • Benefits: Enjoy flexible schedules, paid time off, medical benefits from day one, and on-demand pay options.
  • Why this job: This role offers growth opportunities and a chance to be part of a diverse, supportive team.
  • Qualifications: High school diploma required; customer service mindset and willingness to learn essential.
  • Other info: Potential to assist as Manager-On-Duty and gain valuable experience in store operations.

The predicted salary is between 24000 - 36000 Β£ per year.

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

Position Summary

The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.
Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/ serving the customer and efficiently completing basic vehicle service tasks as required.

Pay Range: $15.50 – $23.20

Responsibilities

Hybrid Role

  • Customer service, sales, customer issue resolution- 75%.
  • Basic vehicle service tasks, oil, tires, fluids- 25%.
  • Store operations, opening/closing, inventory, displays- as needed basis.

Growth and career development role

  • May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
  • Learn all aspects of store operations and flex between front/back shop tasks.

Minimum Qualifications

  • High School Diploma or equivalent.
  • Valid automobile driver\’s license.
  • Customer service and career growth mindset.
  • Ability to learn and perform basic vehicle service tasks.
  • Ability to learn and operate store systems.

PREFERRED QUALIFICATIONS

  • 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
  • Previous consumer retail sales experience.
  • Previous automotive experience a plus.
  • Previous management/supervisory experience a plus.

OUR CREW KNOWS BENEFITS

  • Medical, Dental and Vision – Starting day 1 for all our teammates
  • Paid vacation and holidays
  • On-the-job training and company-funded ASE certifications
  • Flexible work schedule
  • 401(k) match
  • On demand pay (daily pay) program available

OUR VALUES GIVE BACK TO YOU

  • Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
  • Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
  • Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.

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Sales and Service Technician employer: Bridgestone Americas, Inc.

Bridgestone Retail Operations (BSRO) is an exceptional employer that prioritises the growth and well-being of its teammates. With a strong commitment to professional development, competitive benefits including healthcare from day one, and a culture that values diversity and community involvement, BSRO offers a rewarding environment for Sales and Service Technicians looking to advance their careers in the automotive industry. Join us in a role that not only supports your career aspirations but also allows you to contribute to our mission of serving society with superior quality.
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Contact Detail:

Bridgestone Americas, Inc. Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Sales and Service Technician

✨Tip Number 1

Familiarise yourself with Bridgestone's values and mission. Understanding their commitment to community involvement and teamwork will help you align your responses during interviews, showcasing how you can contribute to their culture.

✨Tip Number 2

Highlight any previous customer service experience you have, especially in retail or automotive settings. Be ready to share specific examples of how you've resolved customer issues or improved their experience, as this role heavily focuses on customer interaction.

✨Tip Number 3

Demonstrate your willingness to learn and grow within the company. Mention any relevant training or certifications you've pursued, and express your enthusiasm for taking on new challenges, as this role is designed for career development.

✨Tip Number 4

Prepare to discuss your flexibility in handling both customer service and basic vehicle service tasks. Being able to articulate your adaptability will show that you're ready to thrive in this hybrid role and support store operations effectively.

We think you need these skills to ace Sales and Service Technician

Customer Service Skills
Sales Skills
Problem-Solving Skills
Basic Automotive Knowledge
Time Management
Communication Skills
Attention to Detail
Ability to Learn Quickly
Teamwork
Flexibility
Inventory Management
Basic Mechanical Skills
Conflict Resolution
Adaptability

Some tips for your application 🫑

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales and Service Technician. Familiarise yourself with customer service expectations, basic vehicle service tasks, and store operations.

Tailor Your CV: Highlight relevant experience in customer service and any automotive knowledge you possess. If you have previous retail sales or management experience, be sure to emphasise that as well.

Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the role and the company. Mention how your skills align with Bridgestone's values, particularly around customer service and teamwork.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Bridgestone Americas, Inc.

✨Show Your Customer Service Skills

As a Sales and Service Technician, customer service is key. Be prepared to share examples of how you've successfully resolved customer issues in the past. Highlight your ability to assess needs and recommend appropriate products or services.

✨Demonstrate Your Technical Knowledge

Even if you're not an expert, showing a willingness to learn about basic vehicle services can set you apart. Brush up on common automotive terms and be ready to discuss any relevant experience you have, even if it's informal.

✨Emphasise Your Growth Mindset

Bridgestone values individuals who are eager to learn and grow. Share your career aspirations and how this role fits into your long-term goals. Discuss any training or certifications you've pursued that demonstrate your commitment to professional development.

✨Be Ready for Teamwork Questions

Since teamwork is a core value at Bridgestone, expect questions about how you work with others. Prepare examples of successful collaborations and how you contribute to a positive team environment, especially in high-pressure situations.

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