At a Glance
- Tasks: Manage customer relationships and oversee auto service staff while ensuring exceptional service.
- Company: Join Bridgestone Retail Operations, a leading name in automotive services with over 2,200 locations.
- Benefits: Enjoy medical, dental, vision, paid vacation, flexible schedules, and on-demand pay options.
- Why this job: Be part of a diverse team that values your unique perspective and supports your growth.
- Qualifications: High school diploma, 4 years of auto service experience, and strong communication skills required.
- Other info: Opportunities for professional development and community involvement await you!
The predicted salary is between 36000 - 60000 £ per year.
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Position Summary
Combining your in-depth automotive repair knowledge with your exceptional people skills, you\’ll manage customer relationships and frequently serve as a liaison between technicians and customers. You\’ll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
Pay Range: $18.00 – $27.00
Responsibilities
- Assign and schedule work duties to auto service staff according to individual skill level.
- Serve all automotive service needs of customers.
- Oversee the hiring and training of an effective auto service team.
- Ensure high teammate retention.
- Maintain compliance with quality standards.
- Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
- Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
- Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
- Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
- Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.
Minimum Qualifications
- High School Diploma or equivalent.
- 4 years of auto service technical experience.
- 1 year of service manager or service writer experience.
- Problem solving – customer complaints.
- Aptitude to manage inventory, scheduling, equipment maintenance, etc.
- Capacity to lead and coach others.
- Teammate and customer/communication skills.
- Ability to recruit and select technicians successfully according to store requirements.
- Willingness to continue education and remain current in automotive repair issues.
- Must have valid automotive driver\’s license at all times in order to test drive customer\’s vehicles.
PREFERRED QUALIFICATIONS
- 2 year degree or equivalent.
OUR CREW KNOWS BENEFITS
- Medical, Dental and Vision – Starting day 1 for all our teammates
- Paid vacation and holidays
- On-the-job training and company-funded ASE certifications
- Flexible work schedule
- 401(k) match
- On demand pay (daily pay) program available
OUR VALUES GIVE BACK TO YOU
- Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
- Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
- Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
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Automotive Service Manager employer: Bridgestone Americas, Inc.
Contact Detail:
Bridgestone Americas, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Manager
✨Tip Number 1
Familiarise yourself with Bridgestone's values and mission. Understanding their commitment to quality service and community involvement will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Highlight your leadership skills and experience in managing teams. Be prepared to discuss specific examples of how you've successfully coached and developed technicians in previous roles, as this is crucial for the Automotive Service Manager position.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing scenarios where you've effectively handled customer complaints or operational challenges. This will show your potential employer that you can maintain high customer satisfaction and retention.
✨Tip Number 4
Network with current or former employees of Bridgestone Retail Operations. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Automotive Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Automotive Service Manager position. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your automotive service experience, particularly any managerial roles. Include specific achievements, such as improvements in customer satisfaction or team performance, to demonstrate your impact in previous positions.
Write a Strong Cover Letter: In your cover letter, express your passion for the automotive industry and your commitment to customer service. Use this opportunity to explain how your background and skills make you a perfect fit for Bridgestone Retail Operations.
Highlight Soft Skills: Given the emphasis on interpersonal skills in the job description, be sure to highlight your communication abilities and experience in managing customer relationships. Provide examples of how you've successfully resolved customer complaints or fostered team collaboration.
How to prepare for a job interview at Bridgestone Americas, Inc.
✨Showcase Your Automotive Knowledge
Make sure to brush up on your automotive repair knowledge before the interview. Be prepared to discuss specific technical issues and solutions you've encountered in your previous roles, as this will demonstrate your expertise and confidence in the field.
✨Emphasise People Skills
As a Service Manager, you'll be managing customer relationships and leading a team. Highlight your interpersonal skills and provide examples of how you've successfully resolved customer complaints or motivated your team in the past.
✨Understand the Company Culture
Familiarise yourself with Bridgestone's values and mission. During the interview, express how your personal values align with theirs, particularly around teamwork, integrity, and community involvement. This shows that you're not just looking for a job, but a place where you can contribute meaningfully.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask the interviewers. Inquire about their training programs, team dynamics, or how they measure success in the role. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.