Store Manager in Rochester

Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses.

Job Category
Retail

Position Summary
Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services. $2,500 sign-on bonus (for first-time hires) Pay Range: $57,000.00 - $105,000.00

Responsibilities

• Manages Overall Store Operations (~35% of the time)
• Oversees the work flow through the Customer Service Delivery System (CSDS) program.
• Ensures overall customer satisfaction in the store.
• Resolves customer complaints when other store teammates cannot.
• Develops and implements customer retention strategies and practices in the stores.
• Determines customer satisfaction requirements on an individual basis.
• Establishes and maintains relationships with customers in order to build customer retention and loyalty.
• Implements and directs monthly sales and marketing plans forwarded by the Area Manager and sets goals for store and teammates to achieve organizational goals.
• Manages financial aspects of the business through evaluations and corrective actions.
• Protects store and company assets.
• Controls and directs store operational tasks, including inventories, payroll, bank deposits, teammate productivity measures, merchandising and sales promotions, outside sales solicitations, B2B, etc.
• Leads in-store behavior implementation for timely execution of organizational strategy, according to company methodology.
• Decides inventory stocking levels and replenishment frequencies.
• Analyzes, appraises, and makes corrective changes to the store’s entire operation as needed.
• Directly handles customers in areas of sales, service, complaints, adjustments, etc., including greeting and handling customers to conclusion in store and over telephone.
• Handles customer complaints and tire adjustments.
• Develops customer loyalty and retention through relationship selling.
• Grows profit through service or tire recommendations as needed by the customer, including alignments, flushes, scheduled maintenance services, etc.

• Coaches, Motivates, Leads Store Teammates (~35% of the time)
• Recruits, interviews, selects, coaches, develops, motivates, and leads store teammate staff.
• Manages and approves scheduling and staffing of teammates.
• Approves and handles employment termination of teammates if necessary.
• Creates a highly motivated team environment/culture within the store operation.
• Develops and manages teammate retention programs in store as a whole and in specific individual situations.
• Uses negotiation and conflict resolution in managing store teammates by partnering with the appropriate people to resolve employee relations matters.
• Establishes teammate performance standards and performs effective performance management reviews.
• Determines individual teammate knowledge, skills, and abilities (KSA’s) levels and develops/instructs/educates teammates in those product, position, and selling areas of deficiencies which are appropriate.
• Observes and recognizes opportunities for teammates as it relates to their job and coaches to that.
• Determines specialized educational programs that will be most beneficial for teammates’ individual productivity and schedules them for completion.
• Conducts both group and individual meetings with store teammates as required and appropriate.

• Additional Activities (~30% of the time)
• Greets and handles customers to a conclusion both in person and on telephone inquiries, while developing repeat customer business through relationship selling.
• Opens and/or closes the store as required and directed, which includes cash control and asset protection.
• Attends all area and special meetings as required by area management.
• Practices courtesy, honesty, and good judgment with all customers and store teammates.
• Depending on store staffing, hours of operation, sales mix, workflow, and volume, helps to unload trucks of merchandise shipments, changes and balances tires in the service department, constructs store displays, and performs any other physical duties that are necessary to meet customer relationship requirements.
• Other duties as assigned or directed by Area Manager.

PREFERRED QUALIFICATIONS
2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.

SUPERVISORY RESPONSIBILITIES
Reports to the Area Manager and directly manages 6-21 teammates in major daily responsibilities, including coaching, leading, and developing to support the store activities.

PHYSICAL DEMANDS
Customer Service Sales floor counters are between (39in. & 44in.) Paperwork and printers are between (18in. & 39in.) Operate computer to look up parts and materials as well as invoice customers Work directly with customers throughout the day Retail locations can see between 15 and 55 customers per day depending on the location Management Activities Daily duties involve management of a 3 to 25 bay retail automotive service store. Stores are open 7 days per week, 77 to 91 hours, and constant adjustments in staffing levels are required to handle the fluctuating sales/work flow Coaches, leads, and motivates 6 to 21 teammates Constantly move about the store sales floor with customers, the stock room which is usually at least two stories, the outside concourse to meet and greet customers in their cars, and the car service department where the bulk of the daily business takes place. Perform computer work for ordering and receiving products Make calls to outside suppliers for parts and equipment as needed May travel to meeting locations Store Upkeep May setup and take down outside tire rack requiring (45 lbs.) of force to push down on jack to lift rack and (30 to 65 lbs.) to push/pull rack in and out of the store May stack tires outside store for displays between (1in. & 72in.) Store displays are between (1in. & 75in.) Tires can weigh between (11 lbs. & 72 lbs.) with the average at (27 to 35 lbs.) Setup and take down signs outside the store as needed Spray tires with black paint prior to putting on display.