Service Manager in Oxford

Manages all automotive service functions by overseeing continuous flow production through the proper implementation of the Integrated Store Operating System.

Manages parts inventory and outside purchases, including assisting in maintaining stock inventory levels to minimize outside purchases.

Manages the return of unused parts to vendors, including following up on credits, invoicing, etc.

Reviews shop area, equipment and teammates for compliance with company safety procedure. Is familiar with basic OSHA laws.

Is responsible for control of store assets in service department area and shop safety including, but not limited to, use of and maintenance of safety equipment, i.e. glasses, eye wash stations, first aid kits, etc.

Oversees the Customer Service Delivery System (CSDS) and Quality Assurance Program in the Service Department.

Maintains ultimate performance standards and holds vehicle service teammates accountable through performance appraisals.

Assists technicians in sophisticated diagnostics as needed.

Visually reviews all service tickets, prices and prioritizes each ticket while coaching associates on technical and sales skills.

Conducts intermittent reviews of Service Teammate inspection & service quality with a goal of eliminating documentation errors and missed add on sales opportunities.

The MVS is the last line of defense for inspection quality with a goal of eliminating documentation errors and missed add on sales opportunities.

Directly and indirectly hires service department associates. Interviews prospective employees, determining qualifications for open positions and assists Store Manager on final employment decisions.

Supervises the work of technicians and service personnel, planning and scheduling their duties, assigning special work duties, and following up on completion of assignments.

Ensures that the service department is staffed at the optimum level of number and quality of teammates. Creates a highly motivated team environment/climate.

Is responsible for vehicle service teammate area organization and professionalism to provide both a positive teammate and customer experience (this includes teammate changing areas, stock room, restroom and break areas).

Develops technicians at every level. Specifically grows lower-level technicians by putting them with the right person to shadow, teaching processes/procedures and ensuring safety so they can develop into a higher-level technician.

Responsible for vehicle service teammate development through mentoring, leverage of BSRO education opportunities, assistance in certification attainment and communication of career progression opportunities.

Establishes performance standards and conducts individual employee performance appraisals. Conducts group meetings with associates.

Opens and/or closes the store as required and directed, which includes cash control and asset protection. Attends all store, area, and special meetings as required by store or area management.

As needed, helps to unload merchandise shipments, changes and balances tires in the service department, constructs store displays, and performs other duties that are necessary to meet customer relationship requirements.

Practices courtesy, honesty, and good judgment with all customers and store teammates. Other duties and tasks as assigned by store or area manager.

Sales floor counters are between (39in. & 44in.). Paperwork and printers are between (18in. & 39in.). Operate computer to look up parts and materials as well as invoice customers.

Work directly with customers throughout the day. Retail locations can see between 15 and 55 customers per day depending on the location.

Daily duties involve management of a 3 to 25 bay retail automotive service store. Stores are open 7 days per week, 77 to 91 hours, and constant adjustments in staffing levels are required to handle the fluctuating sales/work flow.

Coaches, leads, and motivates 6 to 21 teammates. Constantly move about the store sales floor with customers, the stock room which is usually at least two stories, the outside concourse to meet and greet customers in their cars, and the car service department where the bulk of the daily business takes place.

Perform computer work for ordering and receiving products. Make calls to outside suppliers for parts and equipment as needed. May travel to meeting locations.

Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location. Storage racks are between (4in. & 106in.). Depending on the retail location, tires can be stored in the following manner: Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks. Roll tires to storage and place in storage racks. Roll tires to storage and place on a conveyor between (18in. & 43in.) then into racks. Roll tires to storage and place into stacks.

Tires weigh between (11 lbs. & 72 lbs.). Majority of tires weight between (27 lbs. & 35 lbs.). Cold work environment in the winter with cold cement floor. Hot work environment in the summer.

Need for continual implementation/maintaining of all Safety & Health and environmental policies with knowledge, skill and good judgment.

• High School Diploma or equivalent
• 5 years of automotive technical experience with 2 years of engine performance/driveability experience.
• Problem solving as it relates to customer complaints.
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles.
• Must have completed all of the current and required BSRO store education courses & modules required for this position.
• ASE Certified in (A4) Suspension & Steering, (A5) Brakes, (A6) Electrical/Electronics Systems, (A7) Heating & Air Conditioning, (A8) Engine Performance.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians and general service teammates successfully according to store requirements.

A supportive and engaging onboarding experience to ensure a smooth transition into our team. The opportunity to develop and grow, through training and regular mentorship. Corporate Social Responsibility activities. A truly global, dynamic and challenging work environment. Agility and work/life effectiveness and your long-term well-being. A diverse and inclusive team.