At a Glance
- Tasks: Manage customer relationships and lead a team of automotive technicians.
- Company: Join a leading automotive service provider with a focus on teamwork.
- Benefits: Medical, dental, vision from day one, plus flexible schedules and paid time off.
- Other info: Opportunities for on-the-job training and career advancement.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience in auto service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Combining your in-depth automotive repair knowledge with your exceptional people skills, you will manage customer relationships and frequently serve as a liaison between technicians and customers. You will also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
Responsibilities
- Assign and schedule work duties to auto service staff according to individual skill level.
- Serve all automotive service needs of customers.
- Oversee the hiring and training of an effective auto service team.
- Ensure high teammate retention.
- Maintain compliance with quality standards.
- Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up.
- Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilising strong interpersonal skills and automotive expertise to foster long‑term relationships and loyalty.
- Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
- Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
- Provide valuable insights to the front of the shop to facilitate product and service sales, optimising revenue generation.
Minimum Qualifications
- High School Diploma or equivalent.
- 4 years of auto service technical experience.
- 1 year of service manager or service writer experience.
- Problem solving - customer complaints.
- Aptitude to manage inventory, scheduling, equipment maintenance, etc.
- Capacity to lead and coach others.
- Teammate and customer/communication skills.
- Ability to recruit and select technicians successfully according to store requirements.
- Willingness to continue education and remain current in automotive repair issues.
- Must have valid automotive driver's license at all times in order to test drive customer's vehicles.
Preferred Qualifications
- 2‑year degree or equivalent.
Benefits
- Medical, Dental and Vision – Starting day 1 for all teammates.
- Paid vacation and holidays.
- On‑the‑job training and company‑funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On‑demand pay (daily pay) program available.
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Service Manager in Denbigh employer: Bridgestone America, Inc.
Bridgestone is an exceptional employer that prioritises employee growth and satisfaction, offering comprehensive benefits such as medical, dental, and vision coverage from day one, alongside paid vacation and holidays. With a strong focus on training and development, including company-funded ASE certifications, Bridgestone fosters a supportive work culture where teamwork and customer service excellence are at the forefront, making it an ideal place for those seeking a rewarding career in the automotive service industry.
