At a Glance
- Tasks: Manage customer enquiries, process hire orders, and build strong relationships.
- Company: Join a growing and ambitious business in Caerphilly.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with excellent career development opportunities.
- Why this job: Be a key player in shaping processes and driving business success.
- Qualifications: Experience in hire desk roles and strong customer service skills.
The predicted salary is between 35000 - 35000 £ per year.
Bridgestaff Group are delighted to be recruiting on behalf of a growing and ambitious business based in Caerphilly for an experienced Hire Desk Controller. This is an excellent opportunity for a driven, organised and commercially minded individual who thrives in a fast-paced environment and enjoys building strong customer relationships. The successful candidate will join a close-knit team and play a key role in the continued development and success of the hire desk function. We are looking for someone who can genuinely make the role their own, bringing new ideas, a proactive approach and the confidence to contribute to the ongoing growth of the department.
Key Responsibilities
- Managing customer enquiries via telephone and email
- Preparing quotations, processing hire orders and coordinating contracts
- Building and maintaining strong customer relationships
- Identifying sales opportunities and maximising hire revenue
- Coordinating deliveries, collections and exchanges with operational teams
- Managing multiple priorities and ensuring excellent service levels
- Maintaining accurate records and updating internal systems
- Supporting fleet utilisation and resource planning
- Working closely with internal departments to ensure smooth day-to-day operations
- Assisting with business growth through excellent customer service and commercial awareness
What We're Looking For
- Previous experience in a Hire Desk Controller, Hire Coordinator or similar role
- Strong customer service and relationship-building skills
- Proven ability to manage a busy workload and prioritise effectively
- Commercially aware with a proactive approach to sales opportunities
- Self-motivated, driven and capable of working independently
- Strong organisational and administrative skills
- Excellent communication skills, both written and verbal
- Good IT skills, including Microsoft Office
- A positive attitude and willingness to contribute to the growth of the business
The Opportunity
This role offers far more than a traditional hire desk position. The successful candidate will become an integral part of the business, helping to shape processes, support growth and contribute to the continued development of the department. You'll be joining a supportive team environment within a company that is continuing to expand, providing genuine opportunities for personal and professional development.
Working Hours
Monday to Thursday: 8:30am - 4:30pm
Friday: 8:30am - 3:30pm
Hire Desk Controller employer: Bridgestaff Group
Bridgestaff Group offers an exceptional work environment for Bench Joiners in Leeds, where craftsmanship meets innovation. With a focus on quality and safety, employees benefit from competitive pay, a stable schedule, and opportunities for professional growth within a supportive team culture. Join us to be part of a leading manufacturer dedicated to excellence in the fire doorset industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Bridgestaff Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Bridgestaff Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Bridgestaff Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Bridgestaff Group:This is your chance to really connect with the team at Bridgestaff Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Bridgestaff Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Bridgestaff Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Bridgestaff Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Bridgestaff Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
