At a Glance
- Tasks: Manage customer enquiries, process hire orders, and build strong relationships.
- Company: Growing business in Caerphilly with a supportive team culture.
- Benefits: Competitive salary, early finish Fridays, and career development opportunities.
- Other info: Enjoy a varied role with autonomy in a fast-paced environment.
- Why this job: Shape processes and contribute to the growth of a dynamic department.
- Qualifications: Experience in hire desk roles and strong customer service skills.
The predicted salary is between 35000 - 35000 £ per year.
Bridgestaff Group are delighted to be recruiting on behalf of a growing and ambitious business based in Caerphilly for an experienced Hire Desk Controller. This is an excellent opportunity for a driven, organised and commercially minded individual who thrives in a fast-paced environment and enjoys building strong customer relationships. The successful candidate will join a close-knit team and play a key role in the continued development and success of the hire desk function.
We are looking for someone who can genuinely make the role their own, bringing new ideas, a proactive approach and the confidence to contribute to the ongoing growth of the department.
Key Responsibilities- Managing customer enquiries via telephone and email
- Preparing quotations, processing hire orders and coordinating contracts
- Building and maintaining strong customer relationships
- Identifying sales opportunities and maximising hire revenue
- Coordinating deliveries, collections and exchanges with operational teams
- Managing multiple priorities and ensuring excellent service levels
- Maintaining accurate records and updating internal systems
- Supporting fleet utilisation and resource planning
- Working closely with internal departments to ensure smooth day-to-day operations
- Assisting with business growth through excellent customer service and commercial awareness
- Previous experience in a Hire Desk Controller, Hire Coordinator or similar role
- Strong customer service and relationship-building skills
- Proven ability to manage a busy workload and prioritise effectively
- Commercially aware with a proactive approach to sales opportunities
- Self-motivated, driven and capable of working independently
- Strong organisational and administrative skills
- Excellent communication skills, both written and verbal
- Good IT skills, including Microsoft Office
- A positive attitude and willingness to contribute to the growth of the business
This role offers far more than a traditional hire desk position. The successful candidate will become an integral part of the business, helping to shape processes, support growth and contribute to the continued development of the department. You'll be joining a supportive team environment within a company that is continuing to expand, providing genuine opportunities for personal and professional development.
Working HoursMonday to Thursday: 8:30am - 4:30pm
Friday: 8:30am - 3:30pm
£30,000 - £35,000 per annum
Permanent position
Early finish every Friday
Supportive and growing business
Career development opportunities
Varied and autonomous role
If you're an experienced Hire Desk professional looking for a role where your ideas, initiative and contribution will be valued, we'd love to hear from you.
Hire Desk Controller in Caerphilly employer: Bridgestaff Group
Bridgestaff Group offers an exceptional work environment for Bench Joiners in Leeds, where craftsmanship meets innovation. With a focus on quality and safety, employees benefit from competitive pay, a stable schedule, and opportunities for professional growth within a supportive team culture. Join us to be part of a leading manufacturer dedicated to excellence in the fire doorset industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Caerphilly
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bridgestaff Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bridgestaff Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Desk Controller in Caerphilly
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bridgestaff Group:Your cover letter is your chance to shine! Tell us why you want to work at Bridgestaff Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bridgestaff Group!
How to prepare for a job interview at Bridgestaff Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
