Operational Lead in London

About Us

Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing. The role of BOP spans project development, project management and project finance. Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London.

About the Opportunity

The London Boroughs Outcomes Partnership (LBOP) delivers homelessness prevention services across London, supporting families living in temporary accommodation, as well as single adults and childless couples who are homeless or at risk of homelessness. LBOP is a pan-London outcomes partnership that brings together local authorities and specialist delivery partners to provide flexible, person-centred support that helps residents secure and sustain suitable accommodation. The programme also includes specialist provision for groups who may face additional barriers to housing, including refugees and LGBTQ individuals.

LBOP operates as an outcomes-based contract, with local authorities paying for the positive social outcomes achieved rather than a prescribed set of activities. This approach enables greater flexibility and innovation in service delivery, allowing support to be tailored to individual circumstances while maintaining a strong focus on achieving measurable impact.

The programme is designed to achieve a range of positive housing and social outcomes, including:

• Preventing homelessness and supporting people to remain in their existing accommodation where appropriate.
• Supporting individuals to secure suitable, stable and sustainable accommodation.
• Helping people sustain their accommodation and reduce the risk of future homelessness.
• Resolving housing-related issues, including landlord and property concerns.
• Improving mental wellbeing, financial resilience and independent living skills.
• Supporting access to education, training and employment opportunities.

Role and responsibilities

• Support Delivery and Performance: Build and maintain effective referral pathways with London Boroughs and partner agencies. Monitor referral activity, service performance and outcome achievement, identifying risks and implementing improvement plans where required. Oversee triage, outcome verification and CRM data quality to ensure accurate reporting and contractual compliance. Support delivery partners to achieve targets through coaching, challenge and performance management.
• Partnership and Stakeholder Management: Develop strong relationships with Local Authorities, delivery partners and community organisations across London. Act as a key operational contact, facilitating collaboration, problem-solving and knowledge sharing. Promote the programme through meetings, presentations and stakeholder engagement activities.
• Service Development and Innovation: Work with delivery partners and people with lived experience to continuously improve service delivery. Identify barriers to achieving outcomes and implement practical solutions. Share learning, best practice and innovation across the partnership.
• Impact, Quality and Safeguarding: Analyse performance data and trends to inform service improvements and support decision-making. Coordinate reporting requirements and contribute to commissioner and stakeholder reports. Act as Safeguarding Lead, maintaining oversight of concerns, risks and organisational learning. Support quality assurance processes, audits and outcome verification activities.

About you

You will have the following skills, knowledge and competencies:

• Drive to be part of a positive change to improve people’s life chances.
• Desire to support a unique impact-led programme with a passion to make a positive difference to young people.
• Significant contract management experience, including management of multiple subcontracts with external organisations.
• Demonstrated ability of driving improved performance of external teams through effective contract management.
• Experience and skilled in working across partner organisations and in using data and insight to inform and enhance performance.
• Excellent operational management skills, with a proven track record of successfully overseeing delivery of multiple areas of responsibility.
• Knowledge of working with a case management system, including monitoring and maintaining data and ensuring teams are effectively using systems.
• Strong communication skills with a collaborative and flexible approach to work.
• Ability to develop and manage positive and collaborative relationships with many partners and stakeholders with different perspectives and interests.
• Ability to work independently and use own initiative to find solutions.
• Be prepared to attend London offices 3 days a week.

Desirable

• Knowledge of working within programmes which take a strength based and person-centred approach.

What we will offer you

• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.
• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.
• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year.
• We offer a Salary Sacrifice Pension Scheme.
• We offer 4 x Life Insurance, Income Protection Insurance and wellbeing benefits & resources.
• We also offer Private Medical Insurance on successful completion of your probation period.
• You will be able to access Learning and development opportunities.

Application process/next steps

You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. We value authenticity and are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with the hiring team.

Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.