Initial Engagement Coordinator in Huddersfield

About Us

Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing. The role of BOP spans project development, project management, and project finance. Our own funding comes from a group of pioneering social investors motivated by improving lives and changing the system for the better.

About Kirklees Better Outcomes Partnership (KBOP)

KBOP is a mission-driven social enterprise working with a partnership of expert delivery organisations to provide floating support to vulnerable people across Kirklees. Through an asset-based approach focusing on people’s strengths and aspirations, we enable people to secure accommodation and give them the skills required to sustain these tenancies independently over time, with a key focus on helping people into employment. The project is an outcomes contract where we are paid for enabling people to achieve positive improvements in their lives relating to accommodation, education, employment and wellbeing.

About the Opportunity:

The Initial Engagement Co-ordinator is a pivotal role to the function of KBOP. Working alongside the Team Leader and KBOP Central Hub, the role is the first point of contact for any individual or referring body seeking to access support from KBOP. The responsibility of this role is to listen and understand the experiences of anyone contacting KBOP to determine how our service can support and enable them to overcome their current challenges, achieving their goals and ambitions.

Key Responsibilities:

• To engage with individuals contacting KBOP in a positive, asset-focused way.
• Clarifying ambitions, needs and eligibility of individuals seeking to access support from KBOP.
• Assessing presenting ambition or needs to determine suitability for KBOP service.
• Providing initial advice, support and guidance to individuals or referring bodies seeking to access support from KBOP.
• Responding to any enquiry into the KBOP service via phone or email.
• Identifying eligibility of initial enquiries to KBOP service.
• Ensuring all information fields on initial referral have been completed.
• Updating applicable IT systems to ensure all relevant data is recorded.
• Contacting referral body or individual seeking to access KBOP to confirm outcome of the initial process.
• Acting at all times in a positive, empowering, courteous and supportive manner.

Key Skills and Attributes for this role:

• Desire to support a unique impact-led project.
• Commitment to listening to and empowering individuals to make their own choices.
• Good interpersonal skills with an ability to build rapport with a range of stakeholders.
• High level of IT literacy with exceptional competence in Excel.
• Self-motivated with an ability to work independently.
• Problem-solving skills.
• Good analytical skills.
• A methodical and logical approach.
• Ability to plan work and meet deadlines.
• Accuracy and attention to detail.
• Able to work independently and as part of a team.
• Good standard of written and verbal communication skills.
• Adaptable and comfortable working in a fast-paced environment.
• Experience of working in a Local Authority context.
• Experience of assessing referrals into or delivery of support services in Kirklees.

What we will offer you:

• Flexible employer supporting a healthy work-life balance.
• Joining a dedicated, vibrant, dynamic and talented team.
• 25 days’ annual leave plus 8 days for bank holidays, a birthday leave day, and 2 additional ‘gifted’ days between Christmas and New Year.
• Salary Sacrifice Pension Scheme with 5% Employer contribution.
• 4 x Life Insurance, Income Protection Insurance and Wellbeing benefits & resources.
• Private Medical Insurance on successful completion of your probation period.
• Access to Learning and Development opportunities.

Application process/next steps:

Please note - we are only accepting applications through the Applied recruitment platform. You’ll answer some questions related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. We value authenticity and are looking for applications that genuinely reflect your own experience, skills, and motivation for the role.

Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.