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- Tasks: Supervise a busy retail workshop and enhance customer service.
- Company: Join Ayrshire's largest used car dealer group in Kilmarnock.
- Benefits: Enjoy competitive salary, flexible hours, and 30+ days holiday.
- Why this job: Lead a dynamic team and implement innovative solutions for better service.
- Qualifications: Experience in aftersales supervision and strong communication skills.
- Other info: Performance bonuses and excellent career progression opportunities await!
The predicted salary is between 36000 - 36000 £ per year.
We are looking to recruit a Retail Workshop Supervisor for our Kilmarnock Autoplex. You will be tasked with helping to improve and run an efficient, professional and consistent operation. You will utilise your considerable experience and knowledge to introduce new technologies, programmes and innovations into the business to improve customer service and workshop efficiencies of Ayrshire's largest used car dealer group.
The main duties include but are not limited to:
- Monitor warranty claims submissions
- Monitor workshop productivity
- Ensure customers are received promptly and courteously at all times
- Work to constantly improve the quality of customer service
- Ensure the aftersales department is adequately staffed in order to achieve departmental objectives and provide a prompt service to customers
In order to carry out the role effectively candidates should be highly experienced in aftersales supervisory role with excellent interpersonal and strong communication skills. To the successful applicant we offer a competitive salary (dependent on experience) and minimum 30 days holiday per year. All applications will be treated with utmost discretion.
Additional Benefits:
- 0% loans
- Flexible working
- Tool support packages
- Uniform and PPE supplied
- Performance bonus (£500 pending 6 monthly appraisals – Total £1000)
- Efficiency Bonus with structured pay/progression matrix
Job Type: Full-time
Pay: From £36,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
Retail Workshop Supervisor — Flexible Hours, 30+ Days in Kilmarnock employer: Bridgend Group
Contact Detail:
Bridgend Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Workshop Supervisor — Flexible Hours, 30+ Days in Kilmarnock
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings at Kilmarnock Autoplex. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us you’re not just another candidate; demonstrate how your experience aligns with their mission to improve customer service and workshop efficiencies.
✨Tip Number 3
Practice your communication skills! As a Retail Workshop Supervisor, you’ll need to interact with customers and staff alike. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Retail Workshop Supervisor — Flexible Hours, 30+ Days in Kilmarnock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Workshop Supervisor role. Highlight your experience in aftersales and any relevant supervisory roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team in Kilmarnock. Share specific examples of how you've improved customer service or workshop efficiencies in the past.
Show Off Your Interpersonal Skills: Since this role requires excellent communication, make sure to showcase your interpersonal skills in your application. We love candidates who can connect with customers and lead a team effectively!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Bridgend Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding aftersales and workshop operations. Familiarise yourself with the latest technologies and innovations that could improve customer service and efficiency in a retail workshop setting.
✨Showcase Your Experience
Prepare to discuss your previous supervisory roles in aftersales. Highlight specific examples where you've improved productivity or customer service. This will demonstrate your capability to handle the responsibilities of the Retail Workshop Supervisor position.
✨Communicate Effectively
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to explain how you would ensure customers are received promptly and courteously, as well as how you would manage and motivate your team.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s operations and future plans. This shows your genuine interest in the role and helps you understand how you can contribute to improving the workshop's efficiency and customer satisfaction.