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- Tasks: Manage the safe operation of Bridgend Bus Station and assist customers.
- Company: Join Bridgend County Borough Council, dedicated to enhancing public transport services.
- Benefits: Enjoy enhanced pay for weekend shifts and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in your community.
- Qualifications: Must have a valid driving licence and be able to communicate in Welsh.
- Other info: Flexible working hours with opportunities for additional shifts.
The predicted salary is between 24000 - 36000 £ per year.
Bus Station Regulator – Communities
Job description
31 hours per week
We are seeking a suitable candidate to join our bus station team to undertake the role of Bus Station Regulator in support of the delivery of the Councils Public Transport function.
This is an interesting and wide ranging role, where the successful candidate will be responsible for the effective and safe operation of Bridgend Bus Station, whilst providing quality customer service, information and assistance to all users.
The post will ensure the adherence to agreed working practices by bus drivers and ensuring there is no conflict between buses and pedestrians within the confines of the bus station.
The post will also oversee the day-to-day running of the bus station and will have effective oral and written communication and be able to work on your own initiative with the minimum of supervision. You must also be an effective team member.
Working Hours
The working week is 31 hours (averaged) which will normally be worked in line with the shift system in use. However, there may be a requirement to work in excess of these hours to meet to the needs of the service.
A shift system is in operation whereby the Bus Station is open from Monday to Saturday 08:00 to 18:00 and Sunday and Bank Holidays 10:00 to 16:00. As you are required to work weekends, you will be entitled to an enhanced rate of pay. There is a requirement to work within this shift pattern, as determined by your Supervisor or Manager.
Location
The normal place of work will be in Bridgend Bus Station. However, you may be required to work elsewhere within the County Borough. Therefore, a full driving licence and access to motor vehicle is essential.
The ability to greet customers through the medium of Welsh is a requirement for this post.
Protecting children, young people or adults at risk is a core responsibility of all council employees.
A valid driving licence is requirement for this post.
Weekend Working is a requirement for this post.
Closing Date: 13 August 2025
Interview Date: 1 September 2025
Benefits to working at Bridgend County Borough Council
Job Description & Person Specification
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Bus Station Regulator - Communities employer: BRIDGEND COUNTY BOROUGH COUNCIL
Contact Detail:
BRIDGEND COUNTY BOROUGH COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bus Station Regulator - Communities
✨Tip Number 1
Familiarise yourself with the operations of a bus station and the specific challenges faced in Bridgend. Understanding local transport issues and customer needs will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your Welsh language skills, as greeting customers in Welsh is a requirement for this role. Practising common phrases can show your commitment to providing excellent customer service.
✨Tip Number 3
Highlight any previous experience in customer service or team environments. Be ready to share examples of how you've effectively communicated and worked independently, as these are key aspects of the job.
✨Tip Number 4
Prepare to discuss your flexibility regarding shift work and weekend availability. Being open about your willingness to adapt to the needs of the service can set you apart from other candidates.
We think you need these skills to ace Bus Station Regulator - Communities
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Bus Station Regulator position. Highlight key skills such as effective communication, customer service, and the ability to work independently.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles in customer service or transport management, and make sure to mention your ability to work shifts and weekends.
Write a Compelling Cover Letter: Craft a cover letter that showcases your enthusiasm for the role and the organisation. Mention your understanding of the importance of safety and customer service in a bus station environment, and express your willingness to greet customers in Welsh.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of Bus Station Regulator.
How to prepare for a job interview at BRIDGEND COUNTY BOROUGH COUNCIL
✨Showcase Your Customer Service Skills
As a Bus Station Regulator, you'll be interacting with the public regularly. Prepare examples of how you've provided excellent customer service in the past, and be ready to discuss how you would handle difficult situations with passengers.
✨Demonstrate Your Communication Abilities
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely. You might also want to prepare to discuss how you would communicate safety information to both bus drivers and pedestrians.
✨Familiarise Yourself with the Shift System
Understand the shift patterns and be prepared to discuss your availability. Showing that you're flexible and willing to work weekends will demonstrate your commitment to the role.
✨Highlight Your Initiative and Teamwork
This position requires both independent work and teamwork. Think of examples where you've successfully worked on your own initiative as well as times when you've collaborated effectively with others.
