At a Glance
- Tasks: Provide IT support to schools, solving tech issues and enhancing learning environments.
- Company: Bridgend County Borough Council's ICT Department, focused on customer-led service.
- Benefits: Full-time hours, supportive team, and opportunities for professional growth.
- Other info: Driving licence required; DBS check for safeguarding is mandatory.
- Why this job: Make a difference in education by empowering teachers with technology.
- Qualifications: Relevant ICT qualification or experience in IT support.
The predicted salary is between 30000 - 40000 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Contractual hours: 37
Basis: Full time
Package Grade
Job category/type: ICT
Date posted: 04/06/2026
Job reference: 1877437
Bridgend County Borough Council’s ICT Department is committed to providing a customer led information technology service. Our aim is to adopt continuous service improvement in all its activities, by concentrating on meeting the business needs of its customers by investing in technology, training, and development of staff.
Working under the guidance of the ICT Support Team Leader, you will be based at primary schools across the County Borough of Bridgend and you will need to be able to use your initiative and judgement to provide effective solutions to headteachers, teachers, and school support staff.
You will join a team of seven ICT engineers providing hardware and software support on desktop systems, as well as being able to use tools to centrally manage mobile devices, such as laptops, chrome or Apple devices. Network and server experience would be advantageous, but not mandatory, as you will also be supported by the corporate ICT data and networking specialists.
Good teamwork and communication skills are desirable as is some knowledge of the Welsh Government Hwb project.
You will possess a relevant ICT qualification or the ability to demonstrate competence through ICT support experience. A full driving licence is essential for this post.
Protecting children, young people or adults at risk is a core responsibility of all council employees. An Enhanced with Childrens Barred list criminal records check by the Disclosure & Barring Service (DBS) is a requirement for this post.
IT Support Engineer in Bridgend employer: BRIDGEND COUNTY BOROUGH COUNCIL
Bridgend County Borough Council’s ICT Department is an excellent employer, dedicated to fostering a supportive and collaborative work environment. With a strong focus on continuous improvement and professional development, employees benefit from ongoing training opportunities while contributing to meaningful projects that enhance the educational experience in local schools. Working in Bridgend offers a unique chance to make a positive impact within the community, all while being part of a committed team of IT professionals.
Contact Details:
BRIDGEND COUNTY BOROUGH COUNCIL Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Bridgend
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who work in education or local councils. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you’d handle specific issues that teachers or school staff might face. Show us your problem-solving skills and initiative!
✨Tip Number 3
Don’t underestimate the power of a follow-up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace IT Support Engineer in Bridgend
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant ICT qualifications or support experience you have, and don’t forget to mention your teamwork and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Support Engineer role. Mention your initiative and judgement in providing solutions, and how you can contribute to the continuous service improvement we value.
Showcase Your Technical Skills:Since this role involves hardware and software support, be sure to detail your technical skills. If you have experience with mobile device management or network/server knowledge, make it known! We love seeing candidates who are proactive about their tech skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at BRIDGEND COUNTY BOROUGH COUNCIL
✨Know Your Tech
Brush up on your technical knowledge related to hardware and software support. Be ready to discuss your experience with desktop systems and any tools you've used for managing mobile devices. This will show that you’re not just a candidate, but someone who can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've used your initiative to solve IT issues in the past. Think about specific scenarios where you provided effective solutions to users, especially in an educational setting. This will demonstrate your ability to think on your feet and support staff effectively.
✨Teamwork is Key
Since you'll be working as part of a team, highlight your teamwork and communication skills. Share experiences where collaboration led to successful outcomes. This will reassure them that you can work well with others and contribute positively to the ICT department.
✨Understand the Hwb Project
Familiarise yourself with the Welsh Government Hwb project, as it’s relevant to the role. Being able to discuss this during your interview will show your commitment to understanding the local context and how it impacts your potential job.
