At a Glance
- Tasks: Provide top-notch customer support in Welsh and English to students and stakeholders.
- Company: Bridgend College, a supportive and inclusive educational institution.
- Benefits: Competitive salary, full-time hours, and a diverse work environment.
- Other info: Join a Disability Confident Leader committed to equality and diversity.
- Why this job: Make a difference by helping students while using your Welsh language skills.
- Qualifications: Fluent in Welsh and English with strong communication and teamwork skills.
The predicted salary is between 25948 - 25948 £ per year.
Location: Bridgend Campus
Salary: £25,948 per annum (Salary Scale 2)
Contract: Full Time, Permanent (37 hours per week)
Status: Monday – Friday on a rota basis 8am – 8pm
Job Purpose
To provide an outstanding support service in Welsh and English to all Bridgend College students and stakeholders.
Responsibilities
- Answer phone calls, enquiries and LiveChat confidently in Welsh.
- Deliver a high quality customer‑focused service.
- Implement and maintain administration systems.
- Use Google Suite effectively.
- Provide good interpersonal support.
Qualifications & Attributes
- Excellent communication skills in Welsh (essential) and English.
- Team player, resilient, and supportive.
- Ability to work effectively on a rota schedule.
- Experience with customer service systems and administration is desirable.
Equality and Diversity
Bridgend College encourages applications from all backgrounds. We are a Disability Confident Leader and will interview all candidates who meet the essential criteria, offering reasonable adjustments throughout the recruitment process.
Additional Requirements
- Evidence of identity and eligibility to work in the UK.
- Passing an enhanced DBS disclosure for child and adult workforce.
How to Apply
Apply online. Provide personal statement indicating Welsh language preference and any other relevant details.
Customer Service Advisor (Welsh Essential) in Bridgend employer: Bridgend College
Bridgend College is an exceptional employer that values diversity and inclusivity, offering a supportive work environment where employees can thrive. With a commitment to professional development and a focus on delivering outstanding customer service in both Welsh and English, staff enjoy meaningful engagement with students and stakeholders. The college's location in Bridgend provides a vibrant community atmosphere, making it an ideal place for those seeking a rewarding career in education.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Welsh Essential) in Bridgend
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bridgend College. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bridgend College before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (Welsh Essential) in Bridgend
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bridgend College:Your cover letter is your chance to shine! Tell us why you want to work at Bridgend College specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bridgend College!
How to prepare for a job interview at Bridgend College
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
