At a Glance
- Tasks: Welcome visitors, manage enquiries, and keep the reception area tidy and inviting.
- Company: Join Carebase, a caring community dedicated to exceptional service.
- Benefits: Enjoy a competitive salary, 28 days leave, and office perks like free snacks.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Be the friendly face of our team and make a positive impact every day.
- Qualifications: Strong customer service skills and a warm, welcoming attitude.
The predicted salary is between 42.5 - 42.5 £ per hour.
The following content displays a map of the job's location - 26-28 Worple Road, Wimbledon.
Permanent full-time contract, 42.5 hours per week, Weekdays.
£24,500 per annum.
Working Hours: 42.5 hours per week, Weekdays, Monday to Friday, 9am to 5.30pm.
Location: 26-28 Worple Road, Wimbledon.
Closing Date: 11/07/2026.
Benefits of joining our team:
- £24,500 per annum
- Permanent full-time contract - 42.5 hours per week
- 28 days annual leave (inclusive of statutory bank holidays)
- Pension
- £50 gift card
- Employee Assistance Programme (free independent and confidential information and advice)
- Office perks such as free treats, snacks and soft drinks
- Access to hundreds of high street discounts
- Cycle to work scheme
- Comprehensive Training and Career Development
- A friendly and supportive working environment
- Dedicated mental health champions
At Carebase, we believe that all our members of the team are Superheroes. You will be working as an integral part of the Carebase family, closely liaising with all Central Office staff. This position is based on a reception desk. The main purpose of this role is to give outstanding customer care to every visitor or caller and to provide support to the office.
As our Receptionist, you will meet, greet and sign in all visitors at the office. You’ll be responsible for ensuring that the reception area is always neat and tidy and will ensure that each and every visitor is comfortable and has a refreshment whilst in the reception area. You’ll interact with our people on a daily basis - so you’ll be friendly, caring and kind.
Here are some other important things you need to know:
- To answer the front door intercom promptly and ensure each visitor to the office is welcomed.
- To be the first point of contact for incoming enquiries into the office.
- Answering the phone and emails promptly and in a polite manner as soon as possible.
- To ensure that the reception area, office and kitchen is kept neat, tidy and welcoming and fridges are well stocked.
- Tidy all rooms, load and empty dishwasher, keep kitchen and boardrooms stocked ensuring that the office is clean and safe at all times.
- To support the office team in packaging and posting mailouts, materials i.e. leaflets, invoices etc.
- To support the team with administrative tasks such as filing, laminating, ordering and booking things such as restaurants, cabs, hotels etc. where requested.
- Weekly reporting as requested.
- To ensure that all office stationery and refreshments are ordered as required.
- To take responsibility for solving problems and queries brought by visitors or internal and external bodies.
- To engender an atmosphere of co-operation and positivity within the office dealing with colleagues, visitors and suppliers with courtesy and respect at all times.
The ideal candidate will have administrative skills and a calm and warming nature. As you will be front of house and the point of call for all incoming general queries through phone, email and face to face, you will need to have good customer service and be able to manage your time appropriately.
At Carebase, our mission is to provide exceptional care with love and kindness to our treasured residents who live in our 14 care homes. Our dedicated team members are at the very heart of this mission and in the marketing and communications team, we are passionate about supporting them to be the very best they can be by sharing ideas, information, best practice and celebrating successes.
Receptionist employer: Bridgehouseabingdon
At Carebase, we pride ourselves on being an exceptional employer, offering a supportive and friendly work environment where every team member is valued as a superhero. Located in the heart of Wimbledon, our Receptionist role provides not only a competitive salary and generous benefits, including 28 days annual leave and comprehensive training opportunities, but also a chance to be part of a dedicated team that prioritises employee well-being and growth. Join us to make a meaningful impact while enjoying perks like office treats and high street discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bridgehouseabingdon. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bridgehouseabingdon before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bridgehouseabingdon:Your cover letter is your chance to shine! Tell us why you want to work at Bridgehouseabingdon specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bridgehouseabingdon!
How to prepare for a job interview at Bridgehouseabingdon
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
