At a Glance
- Tasks: Handle customer inquiries and resolve issues with empathy and respect.
- Company: Join DriveTime, a leader in auto financing and servicing.
- Benefits: Enjoy medical coverage, 401(k) contributions, and tuition reimbursement.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: High School diploma and 2+ years in customer service required.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Drive Time Family of Brands includes in-house financing and servicing through Bridgecrest, a leading financial servicing provider.
Bridgecrest services roughly $25+ billion in finance receivables for Drive Time and other third parties.
We service auto loans across a wide credit spectrum with the goal of creating a strong path to vehicle ownership for our customers.
- Role
- Customer
- Service
Specialist: you will be responsible for directly handling multiple potential customer touchpoints throughout the customer’s loan.
Touchpoints range from general inquiries to questions about payments, general account questions, and overall customer resolutions.
Our customer service staff embody the company culture by placing the customer at the center and communicating transparency and honesty in every interaction.
Responsibilities
- Address all customer-facing service situations across Bridgecrest.
- Handle customer calls for help, information, sales promotion, and dispute resolution.
- Perform tasks independently with minimal instruction and supervision.
- Answer internal and external emails and calls, providing status updates on escalated issues.
- Manage customer conflict effectively under pressure.
- Answer non-routine questions that require deviation from standardized procedures.
- Demonstrate patience, empathy, and respect during escalating customer interactions.
- Interact with management across all lines of the business regarding customer concerns.
- Assure the highest level of customer satisfaction.
Qualifications
- High School or GED
- 2+ years of work experience, including a background in customer service, customer care, and dispute resolution.
- Excellent verbal and written communication skills, with the ability to engage diverse audiences including management.
- Strong organization and time management skills; ability to handle multiple projects and deadlines.
- Attention to detail and a proactive, goal-oriented mindset.
- Desire to listen with the intent to understand and to work well in a collaborative team environment.
Benefits & Opportunities
- Medical, dental, and vision coverage funded by Drive Time.
- 401(k) with company contributions, life insurance, and short- and long-term disability.
- Tuition reimbursement and professional development opportunities.
- Wellness program with coaching, incentives, and insurance-premium discounts.
- Paid time off for full-time roles (wellness days, holidays, and personal time); vacation time for part-time roles based on tenure.
- On-site or in-house amenities where available (e. g., gym, game room, social events).
- Competitive pay and opportunities for growth across the Drive Time family of brands.
- Stable, high-energy work environment with a focus on growth and teamwork.
- Equal Opportunity & Compliance
Drive Time Family of Brands is an Equal Opportunity Employer.
Hiring is contingent upon successful completion of background and drug screening.
Drive Time is a drug-free, tobacco-free workplace.
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Customer Service Admin employer: Bridgecrest Credit Company, LLC
DriveTime Family of Brands is an exceptional employer that prioritises customer satisfaction and employee growth within a dynamic and supportive work environment. With comprehensive benefits including medical coverage, tuition reimbursement, and opportunities for professional development, employees are encouraged to thrive both personally and professionally. Located in a stable, high-energy setting, the company fosters a culture of teamwork and transparency, making it an ideal place for those seeking meaningful and rewarding employment in customer service.
Contact Details:
Bridgecrest Credit Company, LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Admin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bridgecrest Credit Company, LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bridgecrest Credit Company, LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Admin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bridgecrest Credit Company, LLC:Your cover letter is your chance to shine! Tell us why you want to work at Bridgecrest Credit Company, LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bridgecrest Credit Company, LLC!
How to prepare for a job interview at Bridgecrest Credit Company, LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
