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For Companies At a Glance
- Tasks: Provide 2nd line support and troubleshoot IT issues for users.
- Company: Join a dynamic staffing and recruiting firm in beautiful Harrogate.
- Benefits: Enjoy core hours with a flexible schedule and a supportive team environment.
- Why this job: Great opportunity to grow your IT skills and work collaboratively in a friendly atmosphere.
- Qualifications: Previous IT experience and strong communication skills are essential; networking knowledge is a plus.
- Other info: Ideal for those looking to advance their career in IT support.
The predicted salary is between 30000 - 42000 £ per year.
Bridge North Yorkshire, England, United Kingdom
2nd Line Support Analyst
Currently recruiting for a 2nd Line Support Analyst role based in Harrogate looking for candidates with 2nd line experience or to make progress towards a 2nd line role.
Core hours: 9 – 5pm, 9 – 3.30pm (to meet 35 hours per week)
What we are looking for:
- Previous IT experience working as a Service Desk Analyst, 1st line or 2nd line support
- Networking knowledge or experience
- Previous experience working towards a SLA
- Strong Communication Skills and ability to work with others
- ITIL Foundation or CCNA (DESIRABLE BUT NOT ESSENTIAL)
If interested in the role, please apply or give me a call on 07905141485.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
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2nd Line Support Analyst employer: Bridge
Contact Detail:
Bridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Analyst
✨Tip Number 1
Make sure to highlight your previous IT experience, especially if you've worked as a Service Desk Analyst or in 1st line support. This will show that you have the foundational skills needed for a 2nd Line Support Analyst role.
✨Tip Number 2
Familiarize yourself with common networking concepts and terminology. Since networking knowledge is important for this role, being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Demonstrate your understanding of SLAs (Service Level Agreements) during any discussions. Showing that you know how to work towards meeting these agreements will indicate your readiness for the responsibilities of a 2nd Line Support Analyst.
✨Tip Number 4
Prepare to showcase your strong communication skills. Be ready to provide examples of how you've effectively collaborated with team members or resolved issues with clients, as this is crucial for success in a support role.
We think you need these skills to ace 2nd Line Support Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous IT experience, especially if you've worked as a Service Desk Analyst or in 1st or 2nd line support. Use specific examples to demonstrate your skills.
Showcase Networking Knowledge: If you have any networking knowledge or experience, be sure to include it in your application. Mention any relevant projects or tasks that showcase your understanding of networking concepts.
Demonstrate Communication Skills: Since strong communication skills are essential for this role, provide examples of how you've effectively communicated with team members or clients in past positions.
Mention ITIL or CCNA Knowledge: If you have an ITIL Foundation or CCNA certification, mention it in your application. Even if it's not essential, it can set you apart from other candidates.
How to prepare for a job interview at Bridge
✨Showcase Your IT Experience
Be prepared to discuss your previous roles as a Service Desk Analyst or in 1st line support. Highlight specific examples of how you've resolved issues and contributed to team success.
✨Demonstrate Networking Knowledge
Since networking experience is important, brush up on key concepts and be ready to explain how you've applied this knowledge in past roles. This will show your technical competence.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice explaining technical issues in simple terms, as you may need to interact with non-technical users.
✨Understand SLAs
Familiarize yourself with Service Level Agreements (SLAs) and be ready to discuss how you've worked towards meeting them in your previous positions. This shows your commitment to service quality.
