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- Tasks: Lead a veterinary team, ensuring top-notch care and customer service for pets.
- Company: Join a supportive veterinary practice in the scenic Norfolk Broads, dedicated to animal wellbeing.
- Benefits: Enjoy 25 days annual leave, funded CPD, gym discounts, and a cycle-to-work scheme.
- Why this job: Be part of a close-knit team that values kindness, fun, and professional growth.
- Qualifications: Experience in veterinary medicine and strong leadership skills are essential.
- Other info: Flexible working options available, including part-time roles.
The predicted salary is between 60000 - 84000 £ per year.
As a key member of a surgery's management team, this role is responsible for consistently driving exceptional customer service and clinical care whilst promoting pet wellbeing, delivering preventive services and treating sick and injured pets.
This role spearheads continuous improvement of the service capability of the surgery and the upskilling of colleagues to become a centre of clinical excellence. In doing so, this role is key to driving turnover and profitability. If you enjoy working with a close-knit bunch of like-minded people and you enjoy being busy whilst having fun in a professional, friendly, supportive working environment then this could be the opportunity for you.
You will be the Head Vet of a small animal first opinion veterinary practice based in the beautiful Norfolk Broads. The practice is easily accessible with good transport services available nearby (including link via bus and train). The ethos has always been clear: to do the best for the animals in the practices care and to look after the team with respect and kindness. They take pride in doing the job well. The vet team enjoy a 4-day week (with a 1 in 3 Saturday). This constitutes up to a 40 hour week. The rota is designed to give one 4-day weekend and one 3-day weekend per 6 weeks. We will also consider part time.
Your duties and responsibilities will include but not be limited to, the following:
- Conduct consultations, investigations and surgical procedures, practising outstanding first opinion medicine and surgery, with a focus on preventive and diagnostic driven healthcare.
- Conduct clinical audits to develop the Vet team and to improve the surgery performance.
- Maintain a reflective no-blame culture of clinical audit.
- Investigate and resolve clinical adverse incidents and customer complaints using these as an opportunity to reflect and improve processes, standards and protocols.
- Influence and lead the team to change embedded ways of working to improve outcomes.
- Lead by example by consistently demonstrating a caring, professional attitude to customers and patients.
- Intuitively read the customer, patient and the situation to anticipate needs.
- Influence customers to follow best-practise advice.
- Communicate promptly and effectively with customers regarding progress of investigations, treatment and follow-up care.
- Ensure that inpatients receive the appropriate clinical care, and an effective handover is conducted between colleagues and/or out of hours providers.
- Collaborate with the central leadership team to expand and improve the services provided at the surgery.
- Be an ambassador and lead the team to adhere to the values of the practice and wider CVS Group.
- Maximise the commercial performance of the clinic by monitoring key performance indicators such as average transaction values and diagnostic percentages.
- Identify and pursue opportunities to improve commercial and clinical performance.
Ideally, you will have sound commercial acumen.
Our standard benefits include:
- 25 days annual leave plus Bank Holidays (or equivalent) with our Buy/Sell holiday scheme - allowing you to purchase an additional two weeks of annual leave.
- RCVS, VDS and subscription fees paid.
- Generously encouraged and fully funded CPD - abundant opportunities within the business aided by internal and external development courses and programmes.
- Receive an extra day leave each year in your first 5 years at CVS.
- Cycle to work scheme and subsidised gym membership.
- Enhanced Maternity, Paternity and Adoption pay.
- Employee Assistance Programme.
- Pension scheme - automatic enrolment and completely hassle free.
- Access to First Aid for Mental Health and Wellbeing Champions across CVS and 300 trained CVS colleagues in this role.
- Colleague discount on pet products and treatments including free consults, cost price drugs and a discount to our online pharmacy, Animed.
- Access to the company share-save scheme.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
Contact Detail:
Bridge Veterinary Practice (Wroxham) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Vet
✨Tip Number 1
Familiarise yourself with the specific values and ethos of the practice. Understanding their commitment to animal care and team respect will help you align your interview responses with their culture, showcasing that you're a perfect fit.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your leadership skills and ability to drive clinical excellence. Highlight situations where you've successfully improved team performance or customer satisfaction, as these are key aspects of the role.
✨Tip Number 3
Research current trends in veterinary medicine and preventive care. Being knowledgeable about recent advancements will not only impress during discussions but also show your commitment to continuous improvement and upskilling within the team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the work environment and expectations, which can be invaluable for tailoring your approach and demonstrating your genuine interest in the position.
We think you need these skills to ace Head Vet
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in veterinary practice, particularly in leadership roles. Emphasise your skills in customer service, clinical care, and team management, as these are crucial for the Head Vet position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal welfare and your commitment to providing exceptional clinical care. Mention specific examples of how you've improved service delivery or led a team in previous roles.
Highlight Continuous Improvement Experience: Since the role involves driving continuous improvement, include examples of how you've implemented changes in past positions that led to better outcomes for both pets and clients. This could be through clinical audits or enhancing team performance.
Showcase Your Communication Skills: Effective communication is key in this role. Provide examples in your application of how you've successfully communicated with clients and colleagues, especially in challenging situations. This will demonstrate your ability to lead and influence others.
How to prepare for a job interview at Bridge Veterinary Practice (Wroxham)
✨Show Your Passion for Animal Care
Make sure to express your genuine love for animals and commitment to their wellbeing. Share specific examples of how you've gone above and beyond in your previous roles to ensure the best care for pets.
✨Demonstrate Leadership Skills
As a Head Vet, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed teams, resolved conflicts, or improved team performance in the past.
✨Prepare for Clinical Scenarios
Be ready to discuss clinical cases you've handled, particularly those that required critical thinking and problem-solving. This will showcase your expertise and ability to handle challenging situations effectively.
✨Understand the Business Side
Familiarise yourself with key performance indicators relevant to veterinary practices. Be prepared to discuss how you can contribute to improving commercial performance while maintaining high standards of clinical care.
